Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yisselly Belmares

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Mixologist

Le Meridien Hotel
04.2022 - Current
  • Received cash, made change and issued receipts.
  • Input orders into system at point of sale and created guest checks.
  • Stored supplies according to bar policies and health code requirements.
  • Prepared classic, modern and unique cocktails for each customer.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Marketing Coordinator

LABPro Makeup Studio
08.2021 - 04.2022
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
  • Created and managed social media campaigns to increase brand engagement.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Increased revenue through effective customer service and inventory management.

Education

BBA - Marketing

Texas A&M International University
Laredo, TX
05.2021

Skills

  • Customer Service Best Practices
  • Attentive Service
  • Guest Satisfaction
  • Customer Consulting
  • Upselling Strategies
  • Goal-Driven
  • Adaptable and Flexible
  • Marketing

Languages

Spanish
Native or Bilingual

Timeline

Mixologist

Le Meridien Hotel
04.2022 - Current

Marketing Coordinator

LABPro Makeup Studio
08.2021 - 04.2022

BBA - Marketing

Texas A&M International University

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Yisselly Belmares