Yitzel Garcia
Memphis,TN
Summary
Dynamic professional with a proven track record at the Internal Revenue Service, enhancing customer loyalty through exceptional service and problem-solving abilities. Fluent in Spanish, adept at critical thinking and active listening, significantly improved team efficiency and client satisfaction. Skilled in customer service and Spanish translation, fostering positive relationships and achieving notable business outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Cricket Wireless
05.2018 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Tax Examiner
Internal Revenue Service, IRS
07.2021 - 08.2022
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
Sales Manager
Ashley Furniture Homestore
02.2021 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Server Shift Leader
Red Hook
02.2020 - 12.2020
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Cashier Supervisor
Michaels Arts and Crafts
03.2019 - 01.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
High School Diploma -
Penn Foster High School
925 Oak St Scranton,PA 18515Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fluent Bilingualism
- Problem-Solving
- Spanish Translation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
Tax Examiner
Internal Revenue Service, IRS
07.2021 - 08.2022
Sales Manager
Ashley Furniture Homestore
02.2021 - 07.2021
Server Shift Leader
Red Hook
02.2020 - 12.2020
Cashier Supervisor
Michaels Arts and Crafts
03.2019 - 01.2020
Retail Sales Associate
Cricket Wireless
05.2018 - 03.2024
High School Diploma -
Penn Foster High School
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