Work History
Education
Timeline
pwb

YKevia Robinson

Rockledge,Florida

Work History

Customer Service Representative

Conduent
Ocoee, Florida
05 2023 - 05 2024
  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences

Customer Care Representative

Tel-Affect
Remote
08 2022 - 02 2023
  • Contributed to team success, consistently achieving call center performance metrics.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Posting Clerk

Medical Data Systems Inc
Melbourne, Florida
12 2021 - 12 2022
  • Conducted regular audits of posting transactions to verify accuracy and identify areas for improvement.
  • Provided excellent customer service when resolving inquiries from both internal stakeholders and external clients related to account postings or other transaction matters.
  • Prepared comprehensive reports for senior leadership on account statuses, highlighting key trends and areas requiring attention or action steps.
  • Implemented new software solutions that streamlined the posting process while reducing instances of duplicate or incorrect entries.
  • Supported cash flow management efforts through consistent monitoring of outstanding balances, facilitating prompt collections when necessary.
  • Reduced manual entry errors by implementing automated systems for posting transactions, increasing overall departmental efficiency.
  • Assisted with month-end close procedures, enabling timely reporting to management for informed decisionmaking.
  • Maintained accurate financial records for clients by consistently updating account information and ensuring timely postings.
  • Processed high volumes of transactions accurately while adhering to strict deadlines, demonstrating exceptional time management skills.
  • Aided in the successful transition to a new financial system by assisting with data migration efforts, ensuring minimal disruption to daily operations.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.

Assistant Brand Manager

Ecklers
Remote
11 2017 - 03 2022
  • Conducted market research to identify consumer trends and preferences, driving product innovation.
  • Fostered a positive brand image by managing sponsorship opportunities within the community.
  • Increased brand awareness by developing and executing marketing campaigns.
  • Analyzed data from marketing campaigns to measure effectiveness and inform future decisions.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Created and managed budgets to maximize brand reach and engagement.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Customer Sales Associate

Target
Merritt Island, Fl
10 2015 - 04 2017
  • Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
  • Boosted sales revenue through the effective demonstration of product features and benefits.
  • Supported cross-functional teams during promotional events, effectively driving increased foot traffic into the store.
  • Provided knowledgeable guidance in assisting customers with locating desired items quickly within the store layout.
  • Delivered outstanding customer service by addressing inquiries promptly and courteously.
  • Improved overall store appearance by creating visually appealing merchandise displays that attracted customer attention.
  • Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.

Education

New Smyrna Beach High School
05.1996

Timeline

Customer Service Representative

Conduent
05 2023 - 05 2024

Customer Care Representative

Tel-Affect
08 2022 - 02 2023

Posting Clerk

Medical Data Systems Inc
12 2021 - 12 2022

Assistant Brand Manager

Ecklers
11 2017 - 03 2022

Customer Sales Associate

Target
10 2015 - 04 2017

New Smyrna Beach High School

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YKevia Robinson