Ylbania Santiago
Orlando,FL
Summary
Dedicated, organized, and detail-oriented professional recognized for effective communication and a keen eye for detail. Committed to delivering exceptional customer service while demonstrating strong coordination skills. Eager to pursue long-term career opportunities that leverage these strengths and contribute to organizational success. Proven ability to adapt and thrive in dynamic environments, ensuring high-quality results in every endeavor.
Overview
22
22
years of professional experience
Work History
Bus Driver
Educational Bus Transportation
Hicksville, NY
10.2022 - Current
- Conducted pre-trip inspections and adhered to safety regulations while driving school buses.
- Conducted regular safety assessments and training sessions to maintain a secure environment for students.
- Ensured compliance with driving laws and regulations.
- Conducted safety training twice a year to ensure compliance with safety regulations and promote a culture of safety.
Human Social Specialist I - Bilingual
Hudson County Division of Family Services
Jersey City, NJ
02.2008 - 10.2022
- Conducted client interviews and facilitated searches for non-custodial parents to ensure child support enforcement.
- Coordinated efforts to establish paternity, supporting family law compliance and child welfare.
- Facilitated client communication by translating documents from English to Spanish.
- Ensured precision and currency of client case records to support effective case management.
- Participated in training sessions to enhance professional skills and obtain relevant certifications.
- Coordinated efforts to advocate for client interests and enhance service delivery.
- Executed follow-up communications with clients to ensure satisfaction and address inquiries.
- Facilitated engagement and collaboration among diverse populations to foster inclusivity.
- Facilitated comprehensive case management services to enhance support for families facing challenges.
- Forged partnerships with community organizations to enhance resource accessibility for clients.
- Enhanced customer satisfaction rates by implementing proactive problem-solving strategies and streamlining complaint resolution processes.
Bilingual Operator
Hudson County Division of Family Services
Jersey City, NJ
08.2007 - 02.2008
- Managed incoming phone calls and efficiently transferred inquiries to appropriate departments.
- Assisted clients by providing clear information regarding processes. Translated complex information into understandable terms for clients.
- Educated clients on a range of programs and resources aimed at maximizing their advantages.
Receptionist
Hudson Neurosciences P.C
Jersey City, NJ
10.2004 - 08.2007
- Oversaw maintenance of accurate and updated patient records.
- Welcomed patients, clients, and visitors with a friendly demeanor. Assisted patients, clients, and visitors in navigating facility services. Provided information and guidance to patients, clients, and visitors.
- Assisted in coordinating appointment schedules for clients and team members. Supported the organization of meetings by managing calendar invites and confirmations. Facilitated appointment setting to enhance team efficiency and client engagement.
- Ensured pre-certification of special procedures to facilitate efficient appointment scheduling.
Education
Associates - Business Administration
Katharine Gibbs School
Montclair, NJ12-2004
High School Diploma - undefined
Lincoln High School
Jersey City, NJ06-2002
Skills
- Professional phone communication
- Strategic planning
- School bus operation
- Effective communication
- Experienced in Microsoft Word
- Attention to detail
- Professional bus operation
- Proficient in Microsoft PowerPoint
- Fluent in two languages
- Experience with Microsoft Access
- Language interpretation
Languages
Spanish
Native or Bilingual
Timeline
Bus Driver
Educational Bus Transportation
10.2022 - Current
Human Social Specialist I - Bilingual
Hudson County Division of Family Services
02.2008 - 10.2022
Bilingual Operator
Hudson County Division of Family Services
08.2007 - 02.2008
Receptionist
Hudson Neurosciences P.C
10.2004 - 08.2007
High School Diploma - undefined
Lincoln High School
Associates - Business Administration
Katharine Gibbs School