Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ylene Mendoza

Cypress,TX

Summary

Motivated Supervisor of 4 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills Organized Patient Service Representative with 1 year of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

5
5
years of professional experience

Work History

Ambulatory Service Representative 1

Kelsey Seybold Clinic
03.2023 - Current
  • Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Ensured accurate patient records by diligently updating demographic and insurance information in the system.
  • Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
  • Verified patient insurance eligibility and entered patient information into system.

Customer Service Specialist

Houston Swim Club
09.2021 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Answered about 50 to 100 calls pre day.

Instructor Supervisor

Houston Swim Club
11.2018 - Current
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Emphasized safe working and classroom conditions and practices.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.

Education

Associate of Science -

Lone Star College System
Spring, TX
05.2026

High School Diploma -

Jersey Village High School
Houston, TX
06.2019

Skills

  • Able to work with Word & Powerpoint
  • High-Volume Call Environments
  • Customer Service and Assistance
  • Organization Skills
  • Time Management
  • Appointment Scheduling
  • Stress Tolerance
  • Medical billing knowledge
  • Insurance Verification

Languages

Spanish
Native or Bilingual

Timeline

Ambulatory Service Representative 1

Kelsey Seybold Clinic
03.2023 - Current

Customer Service Specialist

Houston Swim Club
09.2021 - Current

Instructor Supervisor

Houston Swim Club
11.2018 - Current

Associate of Science -

Lone Star College System

High School Diploma -

Jersey Village High School
Ylene Mendoza