Yllen Llanes
Sterling,VA
Summary
Experienced Renewals Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Renewals Manager
Hitachi Vantara Federal
Reston, VA
10.2020 - Current
- Lead a team of Renewal Specialists in achieving team quota.
- Coach, develop, and motivate team to achieve revenue goals.
- Evaluate individual and team business performance and identify opportunities for improvement.
- Accurately forecast renewal pricing, timing, and risks.
- Maintain a 90%+ renewal rate.
- Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Work closely with extended team of services, sales, and contracts.
- Develop and maintain customer relationships to ensure customer loyalty and satisfaction.
- Collaborate with sales teams to develop renewal strategies and maximize revenue potential from existing accounts.
Renewal Specialist
Hitachi Vantara Federal
Reston, VA
05.2016 - 10.2020
- Analyzed customer data to identify renewal opportunities.
- Managed the renewal process from initial contact to contract execution.
- Negotiated and closed deals with minimal oversight.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Renewal Analyst
Hitachi Vantara
Santa Clara, CA
04.2015 - 05.2016
- Monitored client contracts to ensure timely renewals were completed.
- Managed communications between internal departments throughout the duration of each client's renewal cycle.
- Developed strategies to increase customer retention rates.
- Collaborated with sales team on cross-selling initiatives for existing customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
MBA -
Virginia Tech
Blacksburg, VA05-2025
Bachelor of Science - Business Management
University of California, Merced
Merced, CA05-2013
Skills
- Operations Management
- Strategic Planning
- Account Management
- Database Management
- Staff Training and Development
- Service Sales
Accomplishments
- Velocity Impact Award (Excellence, Innovation, and Teamwork), 2020
- Value In Action Award (Trust, Agility, and Excellence), 2023
Affiliations
- DEI Committee Member
Languages
Spanish
Professional
Timeline
Renewals Manager
Hitachi Vantara Federal
10.2020 - Current
Renewal Specialist
Hitachi Vantara Federal
05.2016 - 10.2020
Renewal Analyst
Hitachi Vantara
04.2015 - 05.2016
MBA -
Virginia Tech
Bachelor of Science - Business Management
University of California, Merced
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