Ylon Dixon
Columbus
Summary
I have customer service professional skills with 2.5+ years of experience in sales and service-focused roles. Proven ability to assess customer needs, explain products clearly, process transactions accurately, and build trust through professional, solution-oriented service. Strong communication and relationship-building skills developed in high-volume environments.
Overview
2
2
years of professional experience
Work History
Banquet Server
Soaring Eagle Casino
Mount Pleasant, MI
10.2023 - 06.2024
- Provided attentive, high-quality service to guests during events and functions
- Anticipated guest needs and responded promptly to requests and concerns
- Maintained professionalism while managing multiple tasks in time-sensitive settings
- Worked collaboratively with team members to ensure smooth operations and positive guest experiences
Rental Sales Associate (RSA)
Avis Budget Group
Columbus, OH
11.2024 - Current
- Deliver personalized customer service by identifying customer needs and recommending appropriate products and services
- Processed transactions accurately, including contracts, payments, and customer information
- Met sales and performance goals while maintaining a customer-first approach
- Resolved customer concerns efficiently to ensure satisfaction and repeat business
- Thrived in a fast-paced, high-volume environment requiring accuracy and discretion
Education
Bachelor’s Degree -
Central Michigan University
Mount Pleasant, MISkills
- Customer Relationship Management
- Needs Assessment & Service Recommendations
- Transaction Accuracy & Cash Handling
- Problem Resolution & De-escalation
- Cross-Selling & Upselling
- Confidential Information Handling
- Active Listening & Communication
- Time Management & Organization
Timeline
Rental Sales Associate (RSA)
Avis Budget Group
11.2024 - Current
Banquet Server
Soaring Eagle Casino
10.2023 - 06.2024
Bachelor’s Degree -
Central Michigan University