Ylonda Peek
Atlanta,GA
Summary
Proven security professional with extensive experience at Allied Universal Security, adept in incident reporting and fostering a safe environment. Demonstrated ability to act swiftly in emergencies and provide exceptional customer service, enhancing team dynamics and operational efficiency. Skilled in report writing and promoting a welcoming atmosphere, showcasing a blend of hard and soft skills.
Overview
21
21
years of professional experience
Work History
Security Officer
Allied Universal Security
08.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Wheelchair Agent
Prospect Inc.
04.2013 - 09.2014
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Loader / Unloader / Sorter
United Parcel Service, UPS
03.2004 - 02.2012
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
Education
High School Diploma - Science
McNair High School
Atlanta, GA06.1991
Skills
- Report writing
- Incident reporting
- General security
- Security guard license
Reading Listening to music and walking
Reading
Daily walks
Listening to music
Timeline
Security Officer
Allied Universal Security
08.2017 - Current
Wheelchair Agent
Prospect Inc.
04.2013 - 09.2014
Loader / Unloader / Sorter
United Parcel Service, UPS
03.2004 - 02.2012
High School Diploma - Science
McNair High School
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