Ylonka Zelada
Miami,FL
Summary
Highly competent Sales Floor Associate Cashier with experience in retail sales and customer service. Strengths include strong communication skills, ability to multitask, and handle cash transactions accurately. Proven track record of improving store sales through effective product promotion and excellent customer service. Significant contributions made in previous roles include fostering positive customer relationships leading to repeat business and improved team morale.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Floor Associate/Cashier
Bed Bath & Beyond
Miami , FL
01.2017 - 03.2018
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
Sales Floor Associate/Cashier Associate/Store Protection Specialist
Ross Stores Dress for less
Miami , FL
09.2006 - 03.2018
- Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.
- Resolved customer complaints in a courteous manner that minimized negative impact on store operations.
- Verified accuracy of prices by checking tags against inventory system.
- Remained knowledgeable about current promotions, policies regarding payment and exchanges.
- Greeted customers, provided excellent customer service and responded to inquiries.
- Maintained cleanliness of sales floor area and organized merchandise displays.
- Assisted customers with locating desired items in store.
- Followed established loss prevention procedures including monitoring suspicious activity or theft attempts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Associate of Science - Social Human Services-Addiction Studies
Miami Dade College
Miami, FL12-2024
College Credit Certificate - Addiction Studies
Miami Dade College
Miami, FL04-2022
Lincenciatura en Economia - Economics
Universidad Mayor De San Simon
Bolivia12-2004
Skills
- Customer Service
- Money Handling
- Loss Prevention
- Store maintenance
- Fitting room maintenance
- Returns and exchanges
- Cash Handling
- Conflict Resolution
- Customer Engagement
- Building rapport
Accomplishments
The President's Volunteer Service Award 2024
Certification
- QPR Gatekeeper Training
- Plan de Accion para la recuperacion del Bienestar (WRAP 1) training
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Sales Floor Associate/Cashier
Bed Bath & Beyond
01.2017 - 03.2018
Sales Floor Associate/Cashier Associate/Store Protection Specialist
Ross Stores Dress for less
09.2006 - 03.2018
Associate of Science - Social Human Services-Addiction Studies
Miami Dade College
College Credit Certificate - Addiction Studies
Miami Dade College
Lincenciatura en Economia - Economics
Universidad Mayor De San Simon
- QPR Gatekeeper Training
- Plan de Accion para la recuperacion del Bienestar (WRAP 1) training
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