Yneice Nelson
Cybersecurity
Dacula,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Analyst
Interrupt21 LLC
02.2024 - Current
- Participated in penetration testing exercises to identify weaknesses and recommend strategies for remediation.
- Provided support during security incidents by gathering relevant information and assisting with containment efforts.
- Analyzed firewall rulesuts and made recommendations for tightening controls, reducing attack surface exposure.
- Reduced security risks by 100% through enhancing protocols and ensuring adherence to regulations
Helpdesk Support Engineer
Harness Group
09.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Upgraded operating systems and computer software to perform compatibility with programs using ConnectWise
- Monitored systems in operation and quickly troubleshot errors.
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
Educational Lab Assistant/Help Desk Technician
Gwinnett Technical College
04.2023 - 10.2023
- Optimized experiment workflows through periodic review and revision of standard operating procedures, ensuring maximum efficiency in laboratory operations
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines
- Contributed to the successful completion of research projects by effectively managing time, resources, and workload while maintaining a high level of quality control
- Facilitated effective communication within the research team for efficient progress on project goals
Education
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA 08.2021 - 2023.05
Skills
Application installations
Certification
AWS Cloud practitioner Training - March 2024 - May 2024
Timeline
AWS Cloud practitioner Training - March 2024 - May 2024
05-2024
Security Analyst
Interrupt21 LLC
02.2024 - Current
Helpdesk Support Engineer
Harness Group
09.2023 - Current
Educational Lab Assistant/Help Desk Technician
Gwinnett Technical College
04.2023 - 10.2023
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
08.2021 - 2023.05
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