Summary
Overview
Work History
Education
Skills
Timeline
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YNEZ DONA

Kansas City,MO

Summary

Seeking an opportunity to expand my skills with a company willing to invest in me. I am a detailed professional who is committed to customer obsession. I am passionate about building relationships and working to improve the culture of the environments surrounding me.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Amazon
Kansas City, Kansas
09.2018 - Current
  • First Pass Yield Quality (FPY): Performs statistical analysis on quality metrics throughout outbound operation. Identifies trends and engages associates with best practices to minimize quality errors.
  • Ambassador: Providing comprehensive training to associates on Amazon's policies, procedures, and expectations.
  • Problem Solve: Identifying and resolving associates issues with customer shipments.
  • Outbound: AFE inducts, rebin, and pack multis/singles.
  • Process Guide: Assists management with staffing, jam clearance, sort-side coverage, and workflow management.
  • AFM: Trained in Amazon Robotics active floor health management.
  • Slam Operations: Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Damage Land: Inspected merchandise for defects, disposing damaged items as instructed by quality management.

Sales Associate

Forever 21
Kansas City, MO
08.2016 - 10.2017
  • Providing exceptional customer greetings, organizing garments for optimal presentation, ensuring personalized assistance to customers, efficiently processing customer transactions.
  • Answered customer inquiries regarding product features, pricing, and availability.

Store Representative

Big Lots
, MO
08.2013 - 11.2013
  • Stocked merchandise and unload product.
  • Served as cashier, assisting guests with checkout and other needs they had.
  • Answered questions and helped with sales on the floor.

Education

H.S Diploma -

West Plains High
West Plains, MO

Skills

  • Warehousing
  • Adaptability
  • Customer Focus
  • Problem Resolution
  • Teamwork
  • Assembly
  • Proficient in Microsoft Word
  • Packaging
  • Sorting
  • Shipping and Receiving
  • Distribution and Logistics
  • Communication
  • Sales
  • Auditing

Timeline

Fulfillment Associate

Amazon
09.2018 - Current

Sales Associate

Forever 21
08.2016 - 10.2017

Store Representative

Big Lots
08.2013 - 11.2013

H.S Diploma -

West Plains High

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