Yoami Parada Gramajo
Los Angeles,California
Summary
Compassionate and member-focused healthcare professional with experience in managed care, care coordination, community outreach, and patient advocacy. Currently supporting members at L.A. Care Health Plan by identifying unmet healthcare and social service needs, addressing barriers to care, coordinating referrals, and connecting members to community-based resources. Skilled in conducting member outreach, navigating Medi-Cal and public benefits, collaborating with multidisciplinary teams, and promoting continuity of care through effective resource coordination and follow-up. Experienced in medical and behavioral health service navigation, case documentation, and building strong partnerships with providers and community organizations. Bilingual in English and Spanish with a strong commitment to improving member outcomes through compassionate, culturally responsive, and person-centered care.
Overview
8
8
years of professional experience
Work History
Community Resource Center Specialist II
L.A. Care Health Plan
Los Angeles, California
07.2025 - Current
- Conduct outreach to members to assess unmet healthcare and social service needs, identify barriers to care, and connect members with appropriate resources to improve health outcomes.
- Coordinate care by referring members to healthcare providers, behavioral health services, community-based organizations, and supportive programs to promote continuity of care.
- Educate members on available health plan benefits, community resources, and public assistance programs, empowering them to access needed services.
- Collaborate with hospitals, primary care providers, care management teams, and community organizations to facilitate care transitions and support member-centered care.
- Identify barriers such as transportation, food insecurity, housing instability, and limited access to healthcare, coordinating appropriate referrals to address members' needs.
- Assist members with navigating healthcare systems, scheduling appointments, coordinating referrals, and accessing services to improve engagement and successful care coordination.
- Conduct follow-up with members to monitor progress, reinforce care plans, and ensure timely connection to recommended services and community resources.
- Build and maintain collaborative relationships with multidisciplinary teams and community partners to improve access to services and support quality member outcomes.
- Document member interactions, referrals, and care coordination activities accurately while maintaining confidentiality and compliance with organizational policies.
CES Regional Matcher
Path
Long Beach, California
07.2022 - 07.2025
- Trained community partners on Coordinated Entry System (CES), LAHSA, and Continuum of Care (CoC) policies to promote consistent service delivery and equitable access to resources.
- Coordinated with housing navigation teams, healthcare providers, and community partners to connect individuals experiencing homelessness with permanent housing and supportive services.
- Collaborated with agencies including the Department of Mental Health (DMH), Department of Health Services (DHS), housing authorities, and community-based organizations to coordinate care, facilitate referrals, and remove barriers to stable housing.
- Conducted care coordination by assessing client needs and connecting individuals to healthcare, behavioral health, transportation, and community resources, enhancing long-term stability and well-being.
- Advocated for clients by identifying social determinants of health—housing, food insecurity, transportation, and access to healthcare—while connecting them with targeted resources.
- Facilitated multidisciplinary meetings with service providers and stakeholders to coordinate services and streamline referrals, resulting in improved client outcomes through collaborative care planning.
- Provided ongoing follow-up, referrals, education, and resource navigation to ensure clients successfully accessed available services and maintained engagement with providers.
- Maintained accurate client records, monitored program data in HMIS and internal databases, and prepared reports analyzing program outcomes, demographics, and service utilization.
- Developed partnerships with community organizations to strengthen referral networks and improve access to housing, healthcare, and supportive services.
- Created and distributed monthly stakeholder communications to keep providers informed of community resources, program updates, and service opportunities.
Case Manager II
Path
Los Angeles, California
10.2020 - 07.2022
- Developed individualized service plans in collaboration with clients and multidisciplinary teams to support stability, health, and long-term self-sufficiency.
- Conducted comprehensive client intakes, needs assessments, and vulnerability assessments to identify barriers to healthcare, housing, and supportive services.
- Connected clients to healthcare providers, behavioral health services, and community resources while coordinating referrals to ensure timely access to care.
- Assisted clients with enrolling in public benefits, including Medi-Cal, CalFresh, General Relief (GR), and other supportive programs to improve access to healthcare and essential services.
- Coordinated access to temporary housing, food assistance, clothing, transportation, and other resources addressing social determinants of health.
- Facilitated referrals and coordinated services through HMIS, Coordinated Entry System (CES), LRS, and CHAMP to connect clients with housing and supportive programs.
- Arranged transportation and accompanied clients to medical, behavioral health, and social service appointments to improve engagement and continuity of care.
- Provided ongoing advocacy, follow-up, and care coordination to help clients overcome barriers and remain connected to healthcare and community services.
- Administered direct financial assistance and coordinated referrals to legal aid and other specialized support services based on individual client needs.
- Maintained accurate documentation, case notes, assessments, and referral records while ensuring compliance with program requirements and confidentiality standards.
Behavioral Technician
STAR of CA
Los Angeles, California
10.2019 - 10.2020
- Reviewed client assessments, treatment plans, and case histories to implement individualized, person-centered interventions that supported behavioral health and overall well-being.
- Supported individuals with autism spectrum disorder (ASD), oppositional defiant disorder (ODD), bipolar disorder, learning disabilities, and other behavioral health needs in home and community settings.
- Utilized evidence-based behavioral strategies to reduce barriers, improve coping skills, and support clients in achieving individualized goals.
- Applied de-escalation and crisis intervention techniques to promote safety, emotional regulation, and positive outcomes during challenging situations.
- Collaborated with families, caregivers, supervisors, and multidisciplinary teams to monitor progress, adjust care plans, and support positive health outcomes.
- Provided one-on-one education, coaching, and support to clients and caregivers to encourage skill development, independence, and successful management of daily activities.
- Monitored client progress, maintained accurate documentation, and prepared progress reports to ensure continuity of care and compliance with program standards.
- Built trusting relationships with clients through compassionate, culturally sensitive communication while promoting engagement and self-advocacy.
- Fostered a supportive, respectful, and inclusive environment while advocating for each client's unique needs and strengths.
- Maintained confidentiality and adhered to organizational policies and professional standards in all client interactions.
Site Coordinator
Kyds
Los Angeles, California
03.2018 - 06.2020
- Provided individualized support to children and families by assessing needs, developing service plans, and connecting them with appropriate community resources and social services.
- Coordinated referrals to housing, medical care, behavioral health, substance use treatment, and other community-based programs to address social determinants of health.
- Conducted ongoing follow-up with families to monitor progress, encourage engagement with services, and help remove barriers to achieving positive health and educational outcomes.
- Supported families experiencing crisis by providing compassionate guidance, resource navigation, and referrals related to housing instability, substance use, domestic challenges, and financial hardship.
- Collaborated with school staff, administrators, community agencies, and family members to coordinate services and promote student and family well-being.
- Planned and led culturally responsive outreach initiatives for Spanish-speaking families, increasing participation and access to available programs and community resources.
- Conducted client intakes, completed enrollment documentation, and maintained accurate records while ensuring compliance with program requirements and confidentiality standards.
- Facilitated health and wellness education by promoting healthy nutrition, physical activity, and positive lifestyle habits through individual and group activities.
- Applied crisis intervention and de-escalation techniques to respond effectively to emergencies while ensuring the safety and well-being of students and families.
- Observed and documented behavioral, emotional, and developmental concerns, communicating findings to families and collaborating with appropriate support providers when additional intervention was needed.
- Designed and implemented enrichment and prevention programs that promoted social-emotional development, community engagement, and positive youth outcomes.
- Organized community events serving over 100 participants to connect low-income families with supportive services, strengthen community engagement, and increase awareness of available resources.
Education
Bachelor of Science - Sociology
California State University Los Angeles
Los Angeles, CA01-2025
Skills
- Care Coordination & Care Transitions
- Member Outreach & Engagement
- Medi-Cal & Public Benefits Navigation
- Community Resource Navigation
- Patient & Member Advocacy
- Barriers to Care Assessment
- Medical Terminology
- Case Documentation & Record Management
- Cross-Functional Collaboration
- Microsoft Word, Excel & Outlook
- Strong Verbal & Written Communication
- Bilingual: English & Spanish
Timeline
Community Resource Center Specialist II
L.A. Care Health Plan
07.2025 - Current
CES Regional Matcher
Path
07.2022 - 07.2025
Case Manager II
Path
10.2020 - 07.2022
Behavioral Technician
STAR of CA
10.2019 - 10.2020
Site Coordinator
Kyds
03.2018 - 06.2020
Bachelor of Science - Sociology
California State University Los Angeles