Yoan Morales

• Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
• Reduced order processing time with diligent inspection of inventory for damages or discrepancies.

.

• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
• Assisted customers with special requests, enhancing their shopping experience at the store.

• Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers
• Identified, evaluated and resolved reasons for delinquency to reduce loss to organization
• Located and monitored overdue accounts, using computers and variety of automated systems
• Persuaded customers to pay amounts due on credit accounts, damage claims and non-payable checks and to return merchandise
• Recorded information about financial status of customers and status of collection efforts
• Arranged for debt repayment and established repayment schedules, based on customers' financial situations.

• Processed customer refunds and account adjustments, updating records in database
• Scheduled meetings with management to review customer accounts for proposed collection methods
• Executed collection calls and correspondence to solicit payment on overdue account balances
• Prepared detailed reports of discrepancies, presenting to management for approval prior to collecting
• Arranged for debt repayment and established repayment schedules, based on customers' financial situations
• Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through questioning of neighbors.

• Applied different approaches to changing work demands and to meet sales challenges
• Managed sales team activities by evaluating needs of each territory and participating in sales calls
• Held daily check-ins with team members to set objectives and monitor progress
• Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
• Developed methods and procedures to increase sales, expand markets and promote business
• Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.