Yoana Chavez De Soto
Riverdale,GA
Summary
Adaptable professional with proven ability to learn quickly and effectively. Strong background in managing client accounts and delivering exceptional customer service. Expertise in building client relationships and resolving issues efficiently. Committed to continuous learning and professional growth.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Insurance Agent
State Farm
Hampton, Georgia
11.2023 - Current
- Counseled prospects and policyholders on coverages, limits and regulations.
- Managed client accounts and maintained accurate records.
- Conducted regular follow-ups to ensure customer satisfaction.
- Resolved client inquiries efficiently and professionally.
- Utilized software systems for policy management and documentation.
Receptionist
Terry Cullen Southlake Chevrolet
Jonesboro, Georgia
08.2022 - 10.2023
- Greeted customers, answered inquiries, and directed them to appropriate locations, ensuring positive first impressions.
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support across departments, facilitating document preparation and data entry to enhance workflow efficiency.
Customer Care Representative
ADT
Atlanta, Georgia
09.2019 - 05.2022
- Resolved complaints by coordinating with technical teams, ensuring timely solutions and improved customer experience.
- Assisted customers with inquiries about security systems and services, enhancing overall customer satisfaction.
- Provided customer assistance with financial inquiries and account management.
- Trained new Customer Care Associates on phone etiquette and troubleshooting techniques, fostering strong customer interactions.
- Collected deposits or payments and arranged for billing.
Retail Sales Associate
AutoZone
Newnan, Georgia
06.2017 - 05.2019
- Assisted customers with product selection and inquiries about automotive parts.
- Maintained organized sales floor to enhance customer shopping experience.
- Collaborated with team members to achieve daily sales goals and promotions.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Education
High School Diploma -
Sandy Creek High School
Tyrone, GA05-2013
Skills
- Salesforce
- Client relations
- Administrative support
- Outlook
- Microsoft Teams
- Information security
- Team collaboration
Languages
Spanish
Native/ Bilingual
Certification
Property & Casualty License - GA Department of Insurance, Issued 2023
Timeline
Insurance Agent
State Farm
11.2023 - Current
Receptionist
Terry Cullen Southlake Chevrolet
08.2022 - 10.2023
Customer Care Representative
ADT
09.2019 - 05.2022
Retail Sales Associate
AutoZone
06.2017 - 05.2019
High School Diploma -
Sandy Creek High School