Yoana Dzhugdanova
Long Grove,IL
Summary
Skilled in both administrative and clinical settings, notably at Maxim Healthcare, I excel in patient care and office administration. Leveraging critical care nursing and data entry expertise, I've enhanced patient outcomes and streamlined operations. My adeptness in customer relations and meticulous attention to detail foster professional relationships and operational efficiency.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Easy and Quick Trans
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Registered Nurse
Maxim Healthcare
04.2018 - 04.2021
- Operated infusion pumps to deliver intravenous therapies, ensuring patient safety and comfort.
- Administered medications using automated dispensing systems to ensure precise dosage and timing.
- Performed emergency response procedures, including CPR and airway management, to stabilize patients.
- Provided direct patient care, including wound care and vital sign monitoring, to promote healing and recovery.
- Educated patients and families on health management and post-discharge care, improving adherence to treatment plans.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Bachelor of Science - Nursing
Purdue University
West Lafayette, IN05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Computer proficiency
- Customer relations
- Data organization
- Verbal communication
- Meticulous attention to detail
- Multi-line phone proficiency
- Tech-Savvy
- Medication administration
- Medication and IV administration
- Patient care
- Direct patient care
- Clinical judgment
- Care coordination
- Care plan implementation
- Critical care nursing
- Disease prevention
- Pediatric care
Languages
Bulgarian
Native or Bilingual
Timeline
Administrative Assistant
Easy and Quick Trans
03.2023 - Current
Registered Nurse
Maxim Healthcare
04.2018 - 04.2021
Bachelor of Science - Nursing
Purdue University
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