Yoana Lucero
Afton,TX
Summary
Versatile and empathetic professional with a strong background in customer service, demonstrated at Macy's and in elder care. Excelled in active listening and critical thinking, enhancing customer loyalty and providing compassionate care. Achieved proficiency in payment processing and conflict resolution, ensuring high levels of satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Abrecombie Kids
04.2022 - 07.2024
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Cashier
Macy's
06.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Elderly Caregiver
Los Reyes Home Care
02.2019 - 09.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
Education
Diploma -
La Joya High School
La Joya, TX08.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Payment processing
Timeline
Customer Service Representative
Abrecombie Kids
04.2022 - 07.2024
Customer Service Cashier
Macy's
06.2021 - 02.2022
Elderly Caregiver
Los Reyes Home Care
02.2019 - 09.2020
Diploma -
La Joya High School
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