Yoana-Marie Rodriguez
CVS Pharmacy
Dedham,MA
5
years of professional experience
Strategic Operations Manager with 4 years of experience enhancing business plans and daily operations. Focused on developing teams, streamlining processes, and boosting productivity. Possesses strong industry insight and effective communication skills to identify improvement opportunities and implement impactful changes.
Work History
Operations Manager
4 Years 6 Months- Directed daily operations, ensuring compliance with health regulations and company policies.
- Analyzed workflow efficiencies, identifying opportunities for process improvement and cost savings.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Supervised training initiatives for new staff, promoting best practices in customer service and operational procedures.
- Directed customer service initiatives to enhance team performance and client satisfaction.
- Implemented scheduling strategies to optimize staff coverage during peak hours, improving customer satisfaction rates.
- Evaluated performance metrics to assess team productivity and develop targeted action plans for improvement.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
GED
Skills
Operations management
Inventory management
Schedule management
Safety compliance
Customer service
Team leadership
Staff training
Project planning
Decision-making
Problem-solving
Supply chain optimization
Budget oversight
Timeline
Operations Manager
CVS Pharmacy
02.2022 - CurrentRead More
Dedham High
GED
Read More