Yoana Walsh
San Angelo,TX
Summary
Dedicated Eye Technician/Eye Medical Scribe for 10 years. My primary roles were medical scribe and performing eye tests including OCT/Fundus Photos/ VF, General Eye Testing and Color Blindness. I was the lead technician which also made me responsible for training all newly hired technicians to perform these tasks. I handled all billing and coding for my doctors meaning I had to be knowledgeable about all PQR regulations. I also have experience with patient triage and scheduling appointments based on their symptoms. I am well-versed in medical terminology and am fluent in both English and Spanish.
Overview
14
14
years of professional experience
Work History
Eye Technician
Johnson Optometric Associates
Fuquay-Varina, NC
02.2015 - 03.2025
- Administered medications under physician's supervision.
- Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Reviewed insurance claims forms for accuracy prior to submission.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Fitted contact lenses according to prescription specifications and monitored patient progress during follow-up visits.
- Prepared patients and administered basic eye exam tests.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Collaborated with healthcare teams to develop personalized care plans for patients.
- Inspected spectacle frames for damage before dispensing them to customers.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Handled general office duties to support administrative staff during peak hours.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Advised patients on ocular medications, dressings and contact lenses.
- Explained treatment procedures and physicians' instructions.
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Implemented safety protocols to protect patients and staff from infectious diseases.
- Educated patients on eye health, including disease prevention and the importance of regular eye exams.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Administered and instructed patients on proper contact lens care, insertion, and removal.
- Assisted back office patient processes to reduce office wait times.
- Conducted visual field tests to detect abnormalities in peripheral vision.
- Contacted medical facilities to schedule patients for admission.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Provided customer service to clients in selecting appropriate eyeglasses or contact lenses that best fit their lifestyle needs.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
Eye Technician
Village Eye Center
Fayetteville, NC
11.2023 - 11.2024
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Fitted contact lenses according to prescription specifications and monitored patient progress during follow-up visits.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Fuquay-Varina, NC
06.2011 - 01.2015
- Discounted purchases by scanning and redeeming coupons.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Harnett Central High School
Angier, NC06-2012
Skills
- Patient assessment
- Ophthalmic equipment operation
- Diagnostic testing
- Contact lens fitting
- Medication administration
- Patient record management
- Insurance verification
- Appointment scheduling
- Customer service
- Team collaboration
- Patient education
- Time management
- Detail orientation
- Effective communication
- Multitasking
- Optical coherence tomography
- Electronic charting
- Eye anatomy
- Visual prescreening
- EMR / EHR
- Multi-tasking
- Fundus photography proficiency
- Ophthalmic terminology
Languages
Spanish
Professional
Timeline
Eye Technician
Village Eye Center
11.2023 - 11.2024
Eye Technician
Johnson Optometric Associates
02.2015 - 03.2025
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2011 - 01.2015
High School Diploma -
Harnett Central High School