Yoangel Genao

• Review and file life claims, ensuring accuracy and compliance with policies.
• Assist agents in reviewing life policies, providing clear and concise information.
• Support adjusters with claim processes, enhancing efficiency and resolution times.
• Streamlined claims review process, resulting in measurable improvements in processing speed.
• Drive improvements in policy review accuracy and turnaround time. Consistently meet and exceed performance metrics, contributing to enhanced customer satisfaction
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• Collaborate remotely with sales team to enhance efficiency and meet sales targets, achieving measurable results
• Ensure compliance with Medicare Advantage regulations, maintaining high standards of accuracy
• Assist patients in selecting Medicare plans, providing tailored solutions for their needs and budget
• Review applications for coverage eligibility, ensuring thorough and precise evaluations
• Sell Medicare supplement insurance policies, contributing to increased healthcare coverage under Medicare Part A or B
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• Answer incoming calls and connect individuals with Medicare products that fit their needs

• Guide customers through Medicare product selection and the application process via inbound leads provided to the sales agent

• Utilize a consultative sales approach with the assistance of industry leading technology

• Effectively sell and close sales, ensuring 100% customer happiness

• Work closely with case managers to reunify UC's with sponsors (minors)

• Communicate effectively with all parties to make sure all protocols were followed with minors

• Supervise youth

• Assist with Intake process