Yoanna Merlos-Augustin
Charlotte,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Eastway Medical Urgent Care
Charlotte, NC
04.2022 - 10.2024
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided verbal summaries of non-English documents for immediate use.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
Front Desk Receptionist
Family First Community Services
Charlotte, NC
06.2023 - 08.2023
- Enhanced project efficiency by maintaining accurate and up-to-date project documentation.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Administrative Assistant
Pediatric Boulevard
Inidan Trail,
12.2019 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Worked effectively in fast-paced environments.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Front Office Receptionist
Monroe Rehabilitation Center
Monroe, NC
03.2020 - 09.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Forest Hills High School
Marshville, NCSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Multitasking
- Document Translation
- Fluent Bilingualism
- Customer and client relations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Family First Community Services
06.2023 - 08.2023
Administrative Assistant
Eastway Medical Urgent Care
04.2022 - 10.2024
Front Office Receptionist
Monroe Rehabilitation Center
03.2020 - 09.2020
Administrative Assistant
Pediatric Boulevard
12.2019 - 10.2021
Forest Hills High School