Yoaris Gonzalez
Chicago,IL
Summary
Dynamic leader with a proven track record at Gate Gourmet, excelling in team motivation and strategic planning. Recognized for enhancing employee performance through effective coaching and conflict resolution. Successfully led cross-functional teams to achieve company goals while fostering a collaborative environment. Committed to driving results and building strong relationships.
Overview
10
10
years of professional experience
Work History
Leader
Gate Gourmet
09.2024 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Driver
Amazon
01.2022 - 08.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Driver
Uber
04.2019 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Associate
MetroPCS
02.2015 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted sales performance with strong leadership and coaching of the sales team.
- Increased sales revenue by developing and implementing strategic sales plans for cosmetic products.
- Developed leads and sales opportunities and followed through with defined sales plan.
- Increased product sales by developing and implementing effective sales strategies.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Education
Domingo Aponte Collazo
Lares, Puerto Rico2009
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Team building
- Team leadership
- Goal setting
- Coaching
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leader
Gate Gourmet
09.2024 - Current
Driver
Amazon
01.2022 - 08.2024
Driver
Uber
04.2019 - 12.2021
Sales Associate
MetroPCS
02.2015 - 03.2019
Domingo Aponte Collazo