YOCATI BAUTISTA GRULLON
Bridgeport,CT
Summary
Accomplished Nail Technician with a proven track record at SALON NAILS ANDREA SANTOS, excelling in customer service and nail art techniques. Enhanced client loyalty through exceptional care and detailed nail designs, including acrylics and gels. Demonstrated expertise in hygiene protocols and appointment management, fostering a clean, efficient environment. Skilled in team collaboration, ensuring high satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Nail Technician
SALON NAILS ANDREA SANTOS
12.2022 - 09.2024
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Nail Technician
UNAS PERFECTAS
11.2020 - 12.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
COSTUMER SERVICE
SEDERIAS CALIFORNIA
01.2017 - 08.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Streamlined call handling processes for improved efficiency and reduced wait times.
Education
High School Diploma -
POLITECNICO FAVIO MOTA
SANTO DOMINGO07.2010
Skills
Customer Service
Nail Extensions
Time Management
Nail art techniques
Acrylic nails
Appointment management
Team Collaboration
Timeline
Nail Technician
SALON NAILS ANDREA SANTOS
12.2022 - 09.2024
Nail Technician
UNAS PERFECTAS
11.2020 - 12.2022
COSTUMER SERVICE
SEDERIAS CALIFORNIA
01.2017 - 08.2020
High School Diploma -
POLITECNICO FAVIO MOTA
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