Yocelyn Maldonado
Cleveland,TEXAS
Summary
Offering exceptional communication and multitasking abilities. Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Team Member
Daves Hot Chicken
New Caney, TX
05.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Crew Team Member
Whataburger
New Caney, TX
05.2022 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Stocked shelves to organize aisles in assigned department.
Education
Bachelor of Science -
Stephen F. Austin State University
Nacogdoches, TX05.2028
High School Diploma -
Clevelan High School
Cleveland05.2023
Skills
- Customer Engagement
- Cash Handling
- Food handling
- Food Running
- Telephone Etiquette
- Customer Service
- Heavy Lifting
- Problem-Solving
- Flexible Schedule
Certification
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- Food Handler Certification - State or Local Health Departments.
Languages
Spanish
Native or Bilingual
Timeline
Crew Team Member
Daves Hot Chicken
05.2024 - Current
Crew Team Member
Whataburger
05.2022 - 09.2022
Bachelor of Science -
Stephen F. Austin State University
High School Diploma -
Clevelan High School