Yocelyn Santana
Chicago,IL
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to train staff and ensure high-quality standards in fast-paced environments. Ready to contribute to team success and enhance operational efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Packer
Schulze and Burch Biscuit Co.
Chicago, IL
08.2023 - Current
- Operated packaging machinery to efficiently pack biscuit products.
- Trained new staff on proper packing techniques and equipment usage.
- Inspected packaged goods for quality and consistency before shipment.
- Reported equipment malfunctions to supervisors for timely repairs and maintenance.
Library Page
Chicago Public Library
Chicago, Illinois
10.2023 - 11.2023
- Shelved books and materials according to classification system to ensure accessibility.
- Organized book carts and maintained collections to streamline user access to resources.
- Inspected returned items for damage or missing parts to uphold collection quality before check-in.
Server
The Original Pancake House
Chicago, IL
08.2020 - 08.2023
- Delivered outstanding customer service in fast-paced dining environment, ensuring guest satisfaction.
- Handled guest inquiries and complaints promptly and professionally, contributing to positive guest interactions.
- Addressed and resolved customer complaints to improve overall dining experience.
- Maintained cleanliness and organization of dining area and tables.
Education
High School Diploma -
Instituo Health Sciences Career Academy
Chicago, IL06.2022
Skills
Customer service
Organizational skills
Time management
Conflict resolution
Problem solving
Relationship building
Leadership
Languages
Spanish
Full Professional
English
Full Professional
Certification
05/17/ 2025 Phlebotomy Certification by Phlebotomy Training Specialists
- 35+ successful venipunctures
- 10+ succesful capillary sticks
06/12/ 2025 NHCO Certification
Education/Volunteering
03/2026 - Current
Volunteer at Community Health Medical Clinic
The Ressurection Project 4600 S Wood St.
Takes vitals and performs venipunctures on patients all while following lab safety protocols.
Timeline
Library Page
Chicago Public Library
10.2023 - 11.2023
Packer
Schulze and Burch Biscuit Co.
08.2023 - Current
Server
The Original Pancake House
08.2020 - 08.2023
High School Diploma -
Instituo Health Sciences Career Academy