Yocsiri Lopez
Round Lake,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sally Beauty Supply
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
General Service Representative
Mario Tricoci Hair Salons And Day Spas
05.2021 - 10.2023
- Greeted customers in a friendly and professional manner.
- Performed cashier duties such as processing payments, issuing receipts, and counting change.
- Assisted customers with their inquiries and complaints in a timely manner.
Receptionist
Nuwave
06.2019 - 05.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Some College (No Degree) - Esthetician
Tricoci University of Beauty Culture LLC
Libertyville, ILSkills
- Project Planning
- Excellent Communication
- Written and Verbal Communication
- Multi-tasking strength
- Goal oriented
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Sally Beauty Supply
12.2023 - Current
General Service Representative
Mario Tricoci Hair Salons And Day Spas
05.2021 - 10.2023
Receptionist
Nuwave
06.2019 - 05.2021
Some College (No Degree) - Esthetician
Tricoci University of Beauty Culture LLC
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