Yoel Morales
Carson City
Summary
Self-motivated, reliable, and a problem solver mindset. Flexible and versatile – able to maintain a positive attitude under pressure and thrive in deadline-driven environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Second Class
U.S. Army
2024.04 - Current
- Company Overview: U.S
- Army school of Ordnance / Certified as 91B (Wheeled vehicle mechanic)
- Trained for 14 weeks learning PMCS, troubleshooting, and maintenance on military vehicles, was trained on army standards and discipline and became proficient in the EMSN
- Graduated basic training with honors, recognized for outperforming peers and demonstrating exceptional skills, dedication, and commitment to the Army’s core values
- Serving with distinction as a U.S. Army Soldier, consistently upholding the highest military standards of discipline, physical fitness, and leadership
- Specialized in maintaining and repairing wheeled military vehicles critical to mission success
- Demonstrated adaptability, teamwork, and precision under pressure
Technician/Supervisor
Nevada Fire and Water
2023.07 - 2024.04
- Read scopes, made proper documentation for completed work, lead crew tasks and projects, knowledgeable on setting up equipment and fire damage restoration
Warehouse Associate
Grove Collaborative
2023.02 - 2023.07
- Responsible for receiving, labeling, and storing incoming shipments, assessing stock for damages, keeping a concise record of inventory, and accurately filling customer orders
Technical Support Engineer
JumpCloud / Concentrix
2022.03 - 2022.09
- Assisted people in setting up and troubleshooting devices and identities on Windows, Mac, and Linux with cloud-based SSO, MDM, MFA, PAM, Active Directories, and more
Customer Service Representative
DHL E Commerce Distribution Center
2021.07 - 2021.12
- Handled complaints, provided appropriate solutions for customers, and followed up to resolve any issues customers experience with their package updates
Bank Agent
Capital one / Sykes - Sitel
2021.02 - 2021.10
- Dispute Department, made follow ups of cases, managed sensitive information about the customer and about the company, and quickly found solutions to the customer issues
Education
Online Courses in CCNA - CCNA, CISCO IT ESSENTIALS, INTRODUCTION TO CYBERSECURITY, INTRODUCTION TO IOT, NDG LINUX UNHATCHED, NDG LINUX ESSENTIALS, JAVASCRIPT ESSENTIALS
CISCO NETWORKING ACADEMY
San José, Provincia de San José12.2022
Technical degree - Systems Engineering
Aserrí Technical High School
Aserrí, Provincia de San José12.2020
High school diploma -
Aserrí Technical High School
Aserrí, Provincia de San José12.2020
Skills
- Bilingual (10 years)
Websites
Certification
- Pallet Jack Certification
- Forklift Certification
- Driver's License
Military Service
April 2024 - Present
Army National Guard, United States, Private Second Class
Army school of Ordnance / Certified 91B (Wheeled vehicle mechanic)
Timeline
Private Second Class
U.S. Army
2024.04 - Current
Technician/Supervisor
Nevada Fire and Water
2023.07 - 2024.04
Warehouse Associate
Grove Collaborative
2023.02 - 2023.07
Technical Support Engineer
JumpCloud / Concentrix
2022.03 - 2022.09
Customer Service Representative
DHL E Commerce Distribution Center
2021.07 - 2021.12
Bank Agent
Capital one / Sykes - Sitel
2021.02 - 2021.10
Technical degree - Systems Engineering
Aserrí Technical High School
High school diploma -
Aserrí Technical High School
Online Courses in CCNA - CCNA, CISCO IT ESSENTIALS, INTRODUCTION TO CYBERSECURITY, INTRODUCTION TO IOT, NDG LINUX UNHATCHED, NDG LINUX ESSENTIALS, JAVASCRIPT ESSENTIALS
CISCO NETWORKING ACADEMY