Yoel Tsegai
Denver,CO
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
3
3
years of professional experience
Work History
Retail Sales Professional
Xfinity Comcast
02.2023 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Demonstrated in-depth knowledge of Xfinity services and promotions to drive sales.
- Managed point-of-sale transactions efficiently, ensuring accuracy and customer satisfaction.
- Trained new team members on sales techniques and company policies for improved performance.
- Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional service standards.
- Increased sales by effectively engaging with customers and showcasing the best products for their needs.
- Developed lasting customer relationships by offering personalized shopping experiences tailored to individual preferences.
Tier 2 Technical Support Specialist
Xfinity Comcast
02.2024 - 05.2025
- Resolved escalated customer issues through advanced troubleshooting techniques and effective communication.
- Collaborated with cross-functional teams to enhance knowledge base and improve support documentation.
- Conducted training sessions for new team members on product features and support procedures.
- Analyzed recurring technical issues to identify trends and recommend solutions for process improvements.
- Assisted in the implementation of new support tools, enhancing team efficiency and service quality.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
- Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
Education
Associate of Science - Computer Engineering
Metropolitan State University of Denver
Denver, CO12-2026
Skills
- Goal oriented
- Brand awareness
- Building rapport
- Store maintenance
- Customer service
- Teamwork
- Relationship building
- Product knowledge
- Leadership
Languages
Tigrinya
Native or Bilingual
Timeline
Tier 2 Technical Support Specialist
Xfinity Comcast
02.2024 - 05.2025
Retail Sales Professional
Xfinity Comcast
02.2023 - Current
Associate of Science - Computer Engineering
Metropolitan State University of Denver