Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoely Friedrich

Highland Mills,NY

Summary

Dedicated professional with a proven track record in customer service. Known for exceptional communication skills and adaptability, ensuring high customer satisfaction even during peak seasons.

Overview

21
21
years of professional experience

Work History

Crown Sterling

Online/ WhatsApp Sales Representative
02.2025 - 01.2026
  • Managed customer inquiries efficiently, resulting in improved customer satisfaction ratings.
  • Provided exceptional support during peak seasons, managing increased workload effectively without compromising service quality or response timeframes.

B&H Photo

Sales Associate
05.2005 - 05.2014
  • Used product knowledge to handling objections
  • Helped customers find and select products
  • Engaged with guests to understand and anticipate customer service needs

Education

Bachelor of Arts -

UTA
Monroe, NY
03-2005

Skills

  • Customer Service
  • Guest relations
  • Verbal and written communication
  • Documentation and Recordkeeping
  • Meeting deadlines
  • Time management
  • Adapt to diverse groups
  • Teamwork and collaboration
  • Credit and cash transactions

Timeline

Crown Sterling

Online/ WhatsApp Sales Representative
02.2025 - 01.2026

B&H Photo

Sales Associate
05.2005 - 05.2014

Bachelor of Arts -

UTA
Yoely Friedrich