Yogeldy Santana Lopez
Brooklyn,NY
Summary
Dynamic customer service professional , excelling in problem-solving and client relationship management. Bilingual and adaptable, I foster teamwork and deliver exceptional service. Committed to creating welcoming environments and enhancing operational efficiency through effective communication and collaboration. I am able to work in different environments and adapt to a solving environment with others on the field as a team.
Overview
4
4
years of professional experience
Work History
Customer Service
Angela’s Bakery
Brooklyn, NY
08.2021 - 10.2023
- Provided exceptional customer service, resolving issues promptly and professionally.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Strengthened client relationships through consistent communication and excellent customer service.
- Provided high-level customer service, resolving issues promptly.
Front Desk Receptionist
Dr. Pichardo Pediatric Center
Brooklyn, NY
03.2022 - 05.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Cashier
McDonald's Restaurant
Brooklyn, NY
11.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Bachelors In Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2025
Skills
- Excellent customer service skills
- Bilingual
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
Timeline
Front Desk Receptionist
Dr. Pichardo Pediatric Center
03.2022 - 05.2022
Customer Service
Angela’s Bakery
08.2021 - 10.2023
Cashier
McDonald's Restaurant
11.2019 - 12.2021
Bachelors In Science - Criminal Justice
John Jay College of Criminal Justice