Yogesh P
Tampa
Summary
Accomplished System Administrator with a proven track record at Citi Bank, adept in system upgrades and offering exceptional technical support. Spearheaded Okta IAM platform management for 10,000+ users, enhancing system security and user access. Excelled in automating processes, reducing downtime by 30%, and mentoring teams, showcasing leadership and technical prowess.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Citi Bank
06.2023 - Current
- Managed Okta Identity and Access Management platform for 10,000+ users, ensuring seamless operation of SSO and MFA.
- Designed and implemented complex authentication policies and adaptive MFA configurations tailored to organizational needs.
- Automated user lifecycle processes (onboarding, offboarding, and access provisioning) using Okta Workflow Console and scripting tools like PowerShell.
- Integrated and maintained 50+ SaaS applications within the Okta environment, resolving SAML and SCIM configuration issues.
- Conducted daily performance monitoring, ensuring high availability and optimizing system configurations for enterprise applications.
- Provided Tier 3 support for escalated Okta-related issues, troubleshooting advanced IAM incidents.
- Customized attribute mappings and rules using Okta Expression Language for enhanced access control.
- Ensured compliance with NIST and CMMC frameworks through regular audits and updates.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Senior Systems Administrator/SCCM Engineer
Fidelity Investments
08.2021 - 12.2022
- Administered enterprise SCCM environments, focusing on application packaging and deployment to 20,000+ endpoints.
- Developed custom PowerShell scripts to automate software distribution, patch management, and reporting tasks.
- Led Active Directory and Group Policy management to maintain consistent access and security standards.
- Collaborated with IAM teams to support application integrations with Azure AD and directory services.
- Conducted periodic compliance checks to ensure alignment with organizational policies and security standards.
- Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
- Conducted regular audits of IT systems to identify areas for improvement and ensure compliance with industry standards.
Application Packager
Nationwide
06.2019 - 07.2021
- Packaged and deployed over 200 enterprise applications using InstallShield and SCCM, ensuring compatibility with organizational standards.
- Automated application delivery and patching processes, reducing downtime by 30%.
- Worked with security teams to implement system hardening measures and address vulnerabilities in deployment pipelines.
- Troubleshot and resolved escalated application and system configuration issues, improving end-user experience.
- Evaluated new technologies for potential inclusion in the organization''s application packaging ecosystem, providing recommendations based on cost-benefit analyses.
- Coordinated closely with IT security teams to ensure that all packaged applications met organizational security requirements before deployment.
- Reduced system downtime with thorough testing and validation of packaged applications.
- Managed a diverse portfolio of projects simultaneously while maintaining high-quality standards for each deliverable.
Education
Master of Science - Information Technology
The University of Tampa
Tampa, FL05-2024
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Windows administration
- User management
- Software installation
- Network troubleshooting
- Hardware and software installation
- Configuration management
- Patch management
- Multi-factor authentication
- Active Directory management
- Identity and Access management
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Oracle Database Administration 2019 Certified Professional – Oracle Corporation.
- Cisco Certified Network Associate (CCNA)
- Amazon Web Services (AWS) Certified Associate
Timeline
System Administrator
Citi Bank
06.2023 - Current
Senior Systems Administrator/SCCM Engineer
Fidelity Investments
08.2021 - 12.2022
Application Packager
Nationwide
06.2019 - 07.2021
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Oracle Database Administration 2019 Certified Professional – Oracle Corporation.
- Cisco Certified Network Associate (CCNA)
- Amazon Web Services (AWS) Certified Associate
Master of Science - Information Technology
The University of Tampa
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