Yohana Santiago
San Antonio,TX
Summary
At Southern Careers Institute, I excel as a Team Lead Admissions Rep, enhancing team performance through expert coaching and mentoring. Leveraging problem-solving and teamwork skills, I spearheaded initiatives that fostered collaboration and improved workflows, significantly contributing to our collective business goals.
Overview
2
2
years of professional experience
Work History
Team Lead Admissions Rep
Southern Careers Institute
6963 NW I-410
02.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
High School Diploma - 2008
SAC
San Antonio Skills
- Coaching and Mentoring
- Performance Improvement
- Influencing skills
- Problem-Solving
- Teamwork and Collaboration
- Team motivation
- Conflict Resolution
- Daily workflow improvement
- Mentoring
- Complex Problem-Solving
- Flexible Schedule
- Coaching
Additional Information
My ultimate goal is to grow within the company and help the company grow as well. I’ve learned how to lead the team into reaching theirs goals and it’s a passion of mine.
Timeline
Team Lead Admissions Rep
Southern Careers Institute
02.2022 - Current
High School Diploma - 2008
SAC