Yohannys Matos
Wilkes-Barre,PA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Returns Processor
MasonHub
Ashley, PA
06.2024 - Current
- Followed up with customers regarding their return status throughout the process until resolution is achieved.
- Performed quality control checks on returned merchandise before restocking shelves or disposing of it properly.
- Received, logged, and tracked all returned items according to established procedures.
Coordinator
Urban Oufitters Retail Distribution Center
Gap, Pennsylvania
10.2018 - 04.2024
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
High School Diploma -
McCaskey High School
445 N Reservoir St07-2017
Skills
- Workplace Safety
- Warehouse Operations
- Shipping and receiving
- Product Inspection
- Account Management
- Regulatory Compliance
- Order Processing
- Adaptability
- Problem-Solving
- Excellent Communication
- Quality Control
- Understanding Customer Needs
- Problem-solving aptitude
- Order and Refund Processing
- Task Prioritization
- Effective Communication
- Adaptability and Flexibility
- Inbound and Outbound Calling
- Employee Coaching
- Product Education
- Senior leadership support
- Attention to Detail
- Written Communication
- Complaint Investigation
Languages
English
Elementary
Spanish
Elementary
Timeline
Returns Processor
MasonHub
06.2024 - Current
Coordinator
Urban Oufitters Retail Distribution Center
10.2018 - 04.2024
High School Diploma -
McCaskey High School