YOHANSER Medina Peña

• Guided customers in selecting paint products and color matching solutions, improving their decision-making process.
• Educated customers on product features, application techniques, and safety guidelines.
• Delivered bilingual support, improving customer communication and overall service quality.
• Processed orders and managed inventory using point-of-sale systems efficiently.
• Resolved customer inquiries and complaints with effective problem-solving skills.
• Partnered with team members to ensure a clean and organized store environment, enhancing customer experience.

Repairing and taking care of street holes, bank institutions and driveways providing a unique and professional service; also seal coating processes and line striping jobs to their parking lots.

• Followed safety protocols and best practices in repair work for client satisfaction...
• Increased workplace safety with strict adherence to lockout/tagout procedures during machine maintenance and work time.
• Operated power tools such as jackhammers, drills, saws, grinders, tampers for various tasks related to asphalt maintenance.

• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided language translation services for customer service inquiries.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided language translation services for customer service inquiries.