Yohena Cuevas

Customer service

Opening store shift

Closing shift

Helping with merchandise

Greeting customers

• Resolved customer complaints effectively and efficiently.
• Processed transactions using point-of-sale systems accurately.
• Trained new associates on store policies and procedures.
• Handled customer complaints with professionalism and care.
• Assisted customers with product selection and inquiries.
• Maintained organized merchandise displays and stock levels.
• Processed transactions using point-of-sale systems.
• Collaborated with team members to enhance customer service experience.
• Handled customer complaints and resolved issues efficiently.
• Trained new associates on store policies and sales techniques.
• Monitored inventory for restocking and loss prevention measures.
• Participated in promotional events to drive sales engagement.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Assisted customers with finding the right product for their needs.
• Helped customers by answering questions and locating merchandise.
• Greeted customers upon entering the store and provided assistance.
• Handled customer complaints in a professional manner.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Completed transactions in an efficient manner while providing excellent customer service.

• Assisted the elderly in daily tasks such as prescription pickups, medicine reminders, groceries pick up, doctors’ appointments.
• This allowed me to create close connections and relationships with those I took care off.

• Sold a wide variety of wax bars, warmers, household cleaning supplies etc.
• Consulted with customers to make their perfect scent bundles.
• Receiving and placing orders for those unable to reach website.

• Providing excellent customer service while managing the cash register and sandwich making station.
• Learned how to handle money and communicate with customers in various ways.