YOKESHVARAN Kujiluva Vasudevan
Jacksonville,Florida
Summary
Keep the on Learning and delivering the Satisfaction of goal to a company. Taking a Responsibility and working accordingly.
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Marriott Jacksonville
09.2024 - Current
- Greeted and welcomed guests with a professional demeanor, ensuring a seamless check-in/check-out process, including verifying reservations, processing payments, and issuing room keys.
- Coordinated with housekeeping to address special requests promptly and performed overnight audit processes, including daily revenue reporting and transaction verifications.
- Attended training courses to build understanding of processes, techniques, and industry.
- Provided detailed information about hotel amenities, local attractions, and special programs, enhancing guest satisfaction and contributing to a welcoming experience.
Front Desk- Guest Relation Associate (GSA)
ITC Grand Chola, Chennai
02.2023 - 01.2024
- Managed check-ins and check-outs for a 600-room hotel, ensuring a seamless process and enhancing guest satisfaction.
- Handled guest inquiries and complaints promptly, resulting in a 98% increase in guest satisfaction.
- Coordinated with other departments to provide personalized service, contributing to a seamless guest experience.
Front Office executive
INDeco Leisure Hotels
11.2022 - 11.2023
- Handled guest relations, reservations, check-in/check-out, and social media, ensuring a seamless and welcoming experience for all guests.
- Addressed and resolved guest complaints promptly, resulting in a 40% increase in guest satisfaction.
- Coordinated with other departments to provide personalized service and meet individual guest needs, enhancing overall guest experience.
Industrial Trainee
JW MARRIOT MUSSOORI
11.2019 - 02.2020
- Gained comprehensive knowledge across multiple departments, enhancing overall understanding of hotel operations.
- Received appreciation letters from all departments and HR, recognizing exceptional performance and dedication.
- Improved efficiency and guest satisfaction by proactively addressing and resolving issues, contributing to a positive guest experience.
Education
MBA - Hospitality Administration And Management
AMITY UNIVERSITY
01.2024
Bachelor of Science - Marine Catering And Hotel Management
SUBBALAKSHMI LAKSHMIPATHY COLLEGE OF SCIENCE
Madurai, INDIA01.2020
HSC -
LITTLE FLOWER HIGHER SECONDARY SCHOOL
01.2017
SSLC -
DR GS KALYANA SUNDARAM MEMORIAL SCHOOL
01.2015
Skills
- MS office
- English Typewriting
- Guest relations
- Property management systems
- Room availability
- Customer service
- Teamwork and collaboration
- Computer skills
- Hospitality services
- Problem-solving
- Administrative support
- Cash handling
LEADERSHIP
- Currently lead as a Front Desk Associate, managing guest relations, coordinating with other departments, and ensuring exceptional service.
- Served as Vice Chairman for a national-level seminar, overseeing invitations and communication with other colleges, demonstrating strong organizational and leadership skills.
- Captained the Kho-Kho team, showcasing leadership, teamwork, and strategic thinking.
- Led the football team, taking on a leadership role to guide and motivate team members towards collective success.
Accomplishments
- Demonstrated exceptional skills and creativity in the prestigious "Souvenir de France" intercollege competition, earning 2nd place. This achievement reflects a deep understanding of the theme, strong presentation abilities, and a commitment to excellence in a competitive academic environment.
Languages
English
Full Professional
Hindi
Limited Working
Timeline
Hotel Front Desk Receptionist
Marriott Jacksonville
09.2024 - Current
Front Desk- Guest Relation Associate (GSA)
ITC Grand Chola, Chennai
02.2023 - 01.2024
Front Office executive
INDeco Leisure Hotels
11.2022 - 11.2023
Industrial Trainee
JW MARRIOT MUSSOORI
11.2019 - 02.2020
MBA - Hospitality Administration And Management
AMITY UNIVERSITY
Bachelor of Science - Marine Catering And Hotel Management
SUBBALAKSHMI LAKSHMIPATHY COLLEGE OF SCIENCE
HSC -
LITTLE FLOWER HIGHER SECONDARY SCHOOL
SSLC -
DR GS KALYANA SUNDARAM MEMORIAL SCHOOL
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