Summary
Overview
Work History
Education
Skills
Timeline
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Yoko Nawarat Jarussepiboon

Hospitality
Boston,Massachusetts

Summary

Hard-working professional with eight years of experience in hospitality. Results-driven and focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Guest Service Agent/Concierge

Four Seasons Hotels And Resorts
Boston , MA
7 2023 - Current
  • Achieved title of Top Up-seller of the Year in 2023, making $100K within 9 months of employment.
  • Remained consistently mentioned by guests in feedback for four consecutive months.
  • Earned a score consistently above 92% on the hotel standard test.
  • Provided training and support to a new team member with professional knowledge of hospitality.

Guest Service Agent

Mandarin Oriental Hotel Group
Boston , MA
2022.05 - 2023.06
  • Achieved title of Top Upseller of the Year in 2022, demonstrating exceptional sales skills and significantly contributing to hotel revenue. Awarded Employee of the Month in January 2023 for outstanding performance and dedication to customer service excellence.

On-Call Banquet Server

Mandarin Oriental Hotel Group
Boston , MA
2022.05 - 2023.06
  • Handled food and beverage orders for up to 400 guests at events, delivering prompt and friendly service, resulting in increase in positive feedback from attendees.

General Manager

Gyu-Kaku Japanese Cuisine
Brookline , MA
2021.01 - 2022.05
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations, resulting reduction in operational costs and increase in employee productivity.
  • Developed and executed strategic plans for business growth and expansion, resulting in increase in market share within one year and 25% increase in revenue.
  • Implemented robust inventory management systems, optimizing stock levels and reducing costs associated with excess product storage by 10-15%.

Assistant Restaurant Manager

Fugakyu Japanese Cuisine
Brookline , MA
2018.05 - 2020.12
  • Performed daily administrative tasks, including ordering supplies, processing invoices, and reconciling accounts. Streamlined ordering process, boosting efficiency and enhancing customer service.
  • Monitored restaurant operations, adjusting schedules to meet peak customer demand and reducing customer wait times.
  • Managed team of up to 50 restaurant staff members, ensuring exceptional customer service and quality standards.

Beauty Sales Advisor - Seasonal

L'Occitane En Provence
Boston , MA
2019.07 - 2020.02
  • Offered exceptional customer service by promptly addressing concerns, resulting in high satisfaction ratings and increase in positive feedback.

Server & Bartender

Koreana Restaurant
Cambridge , MA
2017.03 - 2018.05
  • Demonstrated strong multitasking skills by managing up to 8 tables simultaneously without compromising service quality.
  • Supervised dining table set-up for variety of event types, ensuring adherence to strict service standards and successfully preparing for events with up to 100 guests.

Server

Shabu Zen Restaurant
Boston , MA
2016.11 - 2017.05
  • Maintained thorough menu knowledge, answering questions accurately. Through genuine hospitality efforts, handled average of 50 customer interactions per day, leading to significant increase in repeat business.
  • Increased sales by upselling higher-end foods and beverages, contributing to daily revenue boost.

Room Attendant

Hyatt Regency Boston Harbor
Boston , MA
2016.05 - 2016.10
  • Performed deep-cleaning assignments for up to 15 rooms per day, enhancing hotel's overall appearance and appeal, which resulted in increased positive guest reviews.
  • Collaborated with supervisor to swiftly address and resolve guest concerns, leading to higher overall guest satisfaction scores.

Education

Master of Hospitality Management - Hospitality Administration And Management

Boston University
Boston, MA
2001.05 -

Associate of Business Administration - Business Administration And Management

Bunker Hill Community College
Charlestown, MA
2001.05 -

ServSafe Certification -

National Restaurant Association
2001.05 -

Certificate of Bartending -

Drink Master Bartending School
Boston, MA
2001.05 -

Bachelor of Economics - Business And Managerial Economics

Kasetsart University
Bangkok, Thailand
2001.05 -

Certificate of English Language -

Humber College
Toronto, Canada
2001.05 -

Skills

  • Hospitality best practices

  • Teamwork Collaboration

  • Bilingual professional fluent in Thai & English.

  • Local attraction knowledge

Timeline

Guest Service Agent

Mandarin Oriental Hotel Group
2022.05 - 2023.06

On-Call Banquet Server

Mandarin Oriental Hotel Group
2022.05 - 2023.06

General Manager

Gyu-Kaku Japanese Cuisine
2021.01 - 2022.05

Beauty Sales Advisor - Seasonal

L'Occitane En Provence
2019.07 - 2020.02

Assistant Restaurant Manager

Fugakyu Japanese Cuisine
2018.05 - 2020.12

Server & Bartender

Koreana Restaurant
2017.03 - 2018.05

Server

Shabu Zen Restaurant
2016.11 - 2017.05

Room Attendant

Hyatt Regency Boston Harbor
2016.05 - 2016.10

Master of Hospitality Management - Hospitality Administration And Management

Boston University
2001.05 -

Associate of Business Administration - Business Administration And Management

Bunker Hill Community College
2001.05 -

ServSafe Certification -

National Restaurant Association
2001.05 -

Certificate of Bartending -

Drink Master Bartending School
2001.05 -

Bachelor of Economics - Business And Managerial Economics

Kasetsart University
2001.05 -

Certificate of English Language -

Humber College
2001.05 -

Guest Service Agent/Concierge

Four Seasons Hotels And Resorts
7 2023 - Current
Yoko Nawarat JarussepiboonHospitality