Yoko Nawarat Jarussepiboon
Hospitality
Boston,Massachusetts
Summary
Hard-working professional with eight years of experience in hospitality. Results-driven and focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Guest Service Agent/Concierge
Four Seasons Hotels And Resorts
Boston , MA
7 2023 - Current
- Achieved title of Top Up-seller of the Year in 2023, making $100K within 9 months of employment.
- Remained consistently mentioned by guests in feedback for four consecutive months.
- Earned a score consistently above 92% on the hotel standard test.
- Provided training and support to a new team member with professional knowledge of hospitality.
Guest Service Agent
Mandarin Oriental Hotel Group
Boston , MA
05.2022 - 06.2023
- Achieved title of Top Upseller of the Year in 2022, demonstrating exceptional sales skills and significantly contributing to hotel revenue. Awarded Employee of the Month in January 2023 for outstanding performance and dedication to customer service excellence.
On-Call Banquet Server
Mandarin Oriental Hotel Group
Boston , MA
05.2022 - 06.2023
- Handled food and beverage orders for up to 400 guests at events, delivering prompt and friendly service, resulting in increase in positive feedback from attendees.
General Manager
Gyu-Kaku Japanese Cuisine
Brookline , MA
01.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations, resulting reduction in operational costs and increase in employee productivity.
- Developed and executed strategic plans for business growth and expansion, resulting in increase in market share within one year and 25% increase in revenue.
- Implemented robust inventory management systems, optimizing stock levels and reducing costs associated with excess product storage by 10-15%.
Assistant Restaurant Manager
Fugakyu Japanese Cuisine
Brookline , MA
05.2018 - 12.2020
- Performed daily administrative tasks, including ordering supplies, processing invoices, and reconciling accounts. Streamlined ordering process, boosting efficiency and enhancing customer service.
- Monitored restaurant operations, adjusting schedules to meet peak customer demand and reducing customer wait times.
- Managed team of up to 50 restaurant staff members, ensuring exceptional customer service and quality standards.
Beauty Sales Advisor - Seasonal
L'Occitane En Provence
Boston , MA
07.2019 - 02.2020
- Offered exceptional customer service by promptly addressing concerns, resulting in high satisfaction ratings and increase in positive feedback.
Server & Bartender
Koreana Restaurant
Cambridge , MA
03.2017 - 05.2018
- Demonstrated strong multitasking skills by managing up to 8 tables simultaneously without compromising service quality.
- Supervised dining table set-up for variety of event types, ensuring adherence to strict service standards and successfully preparing for events with up to 100 guests.
Server
Shabu Zen Restaurant
Boston , MA
11.2016 - 05.2017
- Maintained thorough menu knowledge, answering questions accurately. Through genuine hospitality efforts, handled average of 50 customer interactions per day, leading to significant increase in repeat business.
- Increased sales by upselling higher-end foods and beverages, contributing to daily revenue boost.
Room Attendant
Hyatt Regency Boston Harbor
Boston , MA
05.2016 - 10.2016
- Performed deep-cleaning assignments for up to 15 rooms per day, enhancing hotel's overall appearance and appeal, which resulted in increased positive guest reviews.
- Collaborated with supervisor to swiftly address and resolve guest concerns, leading to higher overall guest satisfaction scores.
Education
Master of Hospitality Management - Hospitality Administration And Management
Boston University
Boston, MA 05.2001 -
Associate of Business Administration - Business Administration And Management
Bunker Hill Community College
Charlestown, MA 05.2001 -
ServSafe Certification -
National Restaurant Association
05.2001 -
Certificate of Bartending -
Drink Master Bartending School
Boston, MA 05.2001 -
Bachelor of Economics - Business And Managerial Economics
Kasetsart University
Bangkok, Thailand 05.2001 -
Certificate of English Language -
Humber College
Toronto, Canada 05.2001 -
Skills
Hospitality best practices
Teamwork Collaboration
Bilingual professional fluent in Thai & English
Local attraction knowledge
Timeline
Guest Service Agent
Mandarin Oriental Hotel Group
05.2022 - 06.2023
On-Call Banquet Server
Mandarin Oriental Hotel Group
05.2022 - 06.2023
General Manager
Gyu-Kaku Japanese Cuisine
01.2021 - 05.2022
Beauty Sales Advisor - Seasonal
L'Occitane En Provence
07.2019 - 02.2020
Assistant Restaurant Manager
Fugakyu Japanese Cuisine
05.2018 - 12.2020
Server & Bartender
Koreana Restaurant
03.2017 - 05.2018
Server
Shabu Zen Restaurant
11.2016 - 05.2017
Room Attendant
Hyatt Regency Boston Harbor
05.2016 - 10.2016
Master of Hospitality Management - Hospitality Administration And Management
Boston University
05.2001 -
Associate of Business Administration - Business Administration And Management
Bunker Hill Community College
05.2001 -
ServSafe Certification -
National Restaurant Association
05.2001 -
Certificate of Bartending -
Drink Master Bartending School
05.2001 -
Bachelor of Economics - Business And Managerial Economics
Kasetsart University
05.2001 -
Certificate of English Language -
Humber College
05.2001 -
Guest Service Agent/Concierge
Four Seasons Hotels And Resorts
7 2023 - Current
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