YOLANDA ANCRUM
Bronx,NY
Summary
Dedicated healthcare support specialist with 6 years of experience in administrative coordination and patient services. Skilled in managing patient admissions, ensuring compliance with regulations, and delivering exceptional support. Proven ability to enhance workflow and create a positive environment for patients and families. Interested in pursuing a Non-Clinical role at New York Presbyterian.
Overview
14
14
years of professional experience
Work History
Unit Clerk
NewYork-Presbyterian Hospital
06.2018 - Current
- Streamline admissions and discharges, maintaining timely patient flow and precise documentation.
- Audit patient charts for accuracy to meet regulatory standards.
- Manage office equipment and supplies, facilitating efficient daily operations.
- Train new clerks, enhancing overall team efficiency and performance.
- Support nursing staff by retrieving supplies and coordinating lab results promptly.
- Ensure HIPAA compliance through secure handling of sensitive information.
- Delegate tasks to support staff based on patient needs, improving satisfaction levels.
- Create a welcoming environment by assisting patients, visitors, and staff.
Assistant Team Leader
Best Market
06.2011 - 10.2016
- Supervised and trained grocery team to deliver exceptional customer service.
- Conducted interviews and coached staff to uphold performance standards.
- Supported new store openings by training staff and establishing operational procedures.
- Monitored sales targets and customer service goals, implementing improvement strategies.
- Oversaw merchandising, stocking, and pricing of grocery products to enhance sales.
- Maintained accurate bookkeeping records and prepared bank deposits.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and loyalty.
Education
High School Diploma -
Paul M. Dorman HS
Roebuck, SCSkills
- Patient Registration & Admissions
- HIPAA Compliance
- Medical Records Management
- Electronic Medical Records (EMR) Systems
- Customer Service & Patient Support
- Scheduling & Coordination
- Team Leadership & Training
- Administrative Support
- Communication & Collaboration
- Problem Solving & Multitasking
Timeline
Unit Clerk
NewYork-Presbyterian Hospital
06.2018 - Current
Assistant Team Leader
Best Market
06.2011 - 10.2016
High School Diploma -
Paul M. Dorman HS
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