Yolanda Barker
Chicago,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Transport Driver
Rezenberg INC.
08.2014 - 04.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Updated daily logs and customer paperwork with relevant details.
Case Manager
E.L. Johnson Investigation
04.2005 - 12.2009
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Prepared and copied case filings for mortgage and child support cases in Circuit Court.
- Entered and managed data, generating daily spreadsheets and reports with accuracy and efficiency.
Kmart Cooperation
Assistant Manger
01.2004 - 03.2008
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Cosmetology Lisence - Cosmetology
Dudley Beauty College
Chicago, IL08-2011
High School Diploma -
Gordon S Hubbard High School
Chicago, IL06-1995
Skills
- Customer Service
- Microsoft Office Proficiency
- Critical Thinking
- Google Suite (Docs, Sheets, Drive, Gmail)
- Data Entry & record management
- Problem Solving
- Advanced communication skills
- Billing & invoice processing
- Office organization & administration
- Manage inbound & outbound calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transport Driver
Rezenberg INC.
08.2014 - 04.2023
Case Manager
E.L. Johnson Investigation
04.2005 - 12.2009
Kmart Cooperation
Assistant Manger
01.2004 - 03.2008
Cosmetology Lisence - Cosmetology
Dudley Beauty College
High School Diploma -
Gordon S Hubbard High School
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