YOLANDA BATES
Hampton
Summary
Dynamic tax professional with extensive experience as Owner/Operator at TAX SERVICES, excelling in operations management and client relationship building. Proven track record in enhancing service quality and compliance through meticulous financial analysis and effective communication. Committed to delivering exceptional customer service and optimizing business operations for sustained growth.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity.
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Owner/Operator
TAX SERVICES
12.2012 - Current
- Oversaw daily operations and managed client relationships, ensuring high-quality tax service delivery.
- Researched updated tax laws to ensure compliance and maximize client benefits.
- Evaluated client feedback to refine services and enhance customer satisfaction levels.
- Managed financial records and reporting, ensuring transparency in business operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Tax Preparer
TAX SERVICES
02.2005 - 06.2025
- Prepared individual and corporate tax returns ensuring compliance with federal and state regulations.
- Reviewed financial documents for accuracy, identifying discrepancies and rectifying issues promptly.
- Utilized tax software to streamline preparation processes and enhance data management efficiency.
- Mentored junior staff on tax preparation best practices and regulatory updates to improve service quality.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Conducted in-depth consultations with clients to assess tax situations and provide tailored solutions.
COOK/Restaurant Cashier
McDonald's Restaurant
05.1998 - 03.2005
- Developed and executed daily menus to enhance guest satisfaction.
- Trained kitchen staff on food safety and culinary techniques.
- Streamlined food preparation processes to improve efficiency.
- Oversaw inventory management, ensuring optimal stock levels for operations.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Sales Associate
Walmart
08.2000 - 03.2002
- Processed transactions efficiently using point-of-sale systems, enhancing customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Business Administration And Management
Kaplan University
Davenport, IA02-2015
High School Diploma -
NORVIEW HIGH SCHOOL
Norfolk, VA06-1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
- Financial analysis
- Operational reporting
- Business operations management
- Client relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
TAX SERVICES
12.2012 - Current
Tax Preparer
TAX SERVICES
02.2005 - 06.2025
Sales Associate
Walmart
08.2000 - 03.2002
COOK/Restaurant Cashier
McDonald's Restaurant
05.1998 - 03.2005
Associate of Arts - Business Administration And Management
Kaplan University
High School Diploma -
NORVIEW HIGH SCHOOL