Yolanda Bills
Birmingham,AL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
Chopt Creative Salad
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant General Manager
Red Robin
09.2018 - 11.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Bar Manager
Logans Roadhouse Grill
05.2016 - 04.2018
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Associate of Science - Business Management
Brown Mackie College
Birmingham, AL05.2014
Skills
- Performance Management
- Expense Tracking
- Workforce Management
- Business Development
- Operations Management
- Employee Training and Development
- Time Management
- Schedule Preparation
- Budget Control
- Verbal and Written Communication
Timeline
Manager
Chopt Creative Salad
11.2021 - Current
Assistant General Manager
Red Robin
09.2018 - 11.2021
Bar Manager
Logans Roadhouse Grill
05.2016 - 04.2018
Associate of Science - Business Management
Brown Mackie College
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