Yolanda Boone

Led a team of 5+ as Account Manager, developing leadership skills and enhancing team collaboration.

Addressed customer needs through active listening.

I also learned a lot about how to have conversations with customers and how you should always attend to the customer

Conducted interviews to understand and improve hiring processes.

• Greeted customers at front door and prepared tables promptly to enhance dining experience. Ensured every customer received a menu, silverware, and a smile upon being seated. Received numerous compliments for exceptional customer service, contributing to a positive dining environment.
• Provided a warm welcome to guests at the Olive Garden host stand to create a positive first impression.
• Oversaw waitlist and organized seating arrangements with dining room staff to optimize guest flow.
• Responded to guest calls and processed reservation requests to ensure smooth operations.