Yolanda Broussard-Johnson
Henderson,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
City and County of San Francisco
07.2023 - 06.2024
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Rep /Restaurant Hostess
Dotty's
Boulder City, NV
03.2021 - 03.2023
- Provide exemplary customer service by welcoming patrons and processing to-go orders with professionalism
- Oversee the initial training of new staff members, ensuring a consistent and high-quality customer experience.
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled cash payments
Property Manager
Global Property Management
Las Vegas, NV
06.2020 - 03.2021
- Determined competitive rental rates through comprehensive analysis of local market trends and property expenses, ensuring alignment with financial objectives
- Enhanced tenant acquisition by marketing available units, leveraging referrals, showcasing property benefits, and conducting unit tours
- Secured lease agreements through effective negotiation, and ensured financial security by collecting required deposits
- Managed property finances by overseeing rent collection, bill
Education
Certificate -
University of New Orleans
New Orleans, LA01.2007
Bachelors' of Arts - Sociology
City College of San Francisco
San Francisco, CA01.2003
University of New Orleans
New Orleans, LA06.1985
Skills
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Consultative Sales
- Information Security
- Data Entry
Timeline
Customer Service Representative
City and County of San Francisco
07.2023 - 06.2024
Customer Service Rep /Restaurant Hostess
Dotty's
03.2021 - 03.2023
Property Manager
Global Property Management
06.2020 - 03.2021
Certificate -
University of New Orleans
Bachelors' of Arts - Sociology
City College of San Francisco
University of New Orleans
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