YOLANDA BUTLER

Provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property. Is responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions. Is responsible for access control, control of keys and emergency response and notification. Renders assistance and security related services to staff, physicians, patients, and visitors, including monitoring and restraining violent patients. Investigates and documents incidents relative to the facility and provides necessary liaison between staff and local law enforcement agencies.

Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities. Respond to incidents and critical situations in a calm, problem solving manner. Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

Caring and dependable that will assist elderly and/or disabled persons in their home or place of residence. Assist with client needs and perform the day-to-day activities of care giving based on approved tasks. Provide care based on company policies and tasks outlined in the patient’s care assessment: Includes personal care assistance, preparing of meals, assist with grocery and personal shopping, assist with personal care, running errands, and performing light housekeeping.

Part of the Amazon warehouse team that gets orders ready for customers relying on Amazon services. Use scanners to read bar codes on products. View prompts on screens and follow the direction for some tasks. Troubleshoot problems. Ensure product meets quality requirements. Lift up to 49 pounds. Push utility carts up to 60 pounds. Stand, walk, push, pull, squat, bend, and reach during shifts. Go up and down stairs (where applicable). Work at a height of up to 40 feet on a mezzanine (where applicable). Adhere to strict safety, quality, and fulfillment production standards. Stow products that will be prepared to be packaged and sent to customers.

Handle more difficult and non-routine tasks including but not limited to: Preparation of referrals to the Attorney General involving collection cases in which the agency has either been named as a defendant in a legal action or when the Board is the plaintiff in legal action against a taxpayer. Carefully and accurately evaluate each case to assure that the referral letter to the Attorney General is concise and complete as to the issues involved; Pdf documents to our Legal Counsel; Act as first line reviewer for legal outgoing correspondence prepared by the Special Operations Branch Tax Representatives; Review on-line adjustments to the accounts receivable; Act as first line reviewer of district requests for partial releases of lien, dual determination requests and other miscellaneous requests; Reviews write off requests for accuracy and approval; Worked as Lead for the Offset Program; Assisted other units in Headquarters with Offset questions and worked with other outside state agencies regarding the Offset Program; Rotates as team lead person in assigning work for the unit; Served as a panel member on hiring interviews.

Processed legal claims, lien releases , demands, district office warrant request, surety bond and guarantor demand requests, successor and dual billing requests; Discharged write offs requests; Processed liquor license withhold and suspension requests; Noted actions taken in ACMS.

Performed collection andrevocation duties; Used skip tracing collections techniques to locate taxpayers; Processed summary collection actions which included bank levies, and earnings withholding orders; Requested state tax liens and write offs; Performed work by use of a computer in accessing the individual’s caseload; Noted actions taken in ACMS.

Made initial correspondence or telephone contact to the taxpayer for request of voluntary payment. Contacted debtor’s accountants and/or attorneys to secure information, documentation, or commitment to pay; Responded to telephone and mail inquiries; Assisted in handling incoming calls when other staff was not available; Made installment payment agreements with taxpayers; Processed skip tracing methods; Noted actions taken in ACMS. Prepared uncollectible accounts for write off.

Served the public; Issued Sales and Use Tax Permit; Determined security requirements; Processed returns, mail Remittance, and over the counter payments; Prepared bank deposits; Performed account maintenance and closeouts; Provided general and detailed information for permit applications, security and use tax exemptions; Prepared documentation required for approval on use tax clearances; Back-up Cashier; Sent facsimiles; Operated duplicating equipment, multi-line telephones, computer terminal, calculator, and multiple computer programs such as Microsoft Word, Excel and the IRIS system; Completed compliance training courses pertaining to my job functions; Assisted other staff in the Santa Rosa and Eureka offices.

Recorded, edited and printed out various reports and letters for administration units; Transcribed hearing transcripts and other tasks using independent judgment; Acted as lead person; Appointed trainer for new software programs using the Local Area Networking (LAN) system; Used an IBM PC to obtain information for processing various reports and letters; Worked overtime as needed.

Updated files using the appropriate computer systems; Typed attachments to include with the files; Microfilmed and photocopied files to prepare for mailing; Sorted and batched incoming mail.

Sorted documents; Batched and counted wage records; Prepared batches for release to Key Entry or to the Scanner Room; Appointed as lead person for training new employees; Sent on loan to various units within the Department.