Summary
Overview
Work History
Education
Skills
Reading doing puzzles
Timeline
Yolanda Caradine

Yolanda Caradine

Carlisle,PA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Friendly's Cleaning Service
01.2013 - Current
  • Helped large volume of customers 100-200 every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Overnight Stock Associate

Walmart
10.2022 - 03.2023
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Unloaded arriving product stock and moved to store display areas.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Maintained neat, organized stockroom free of hazards
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal
  • Removed all boxes and related trash from sales floor and processed through compactors
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Unloaded arriving product stock and moved to store display areas
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage

Education

High School Diploma -

Carlisle Area High School, Carlisle, PA
06.1987

Skills

  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Quality Assurance
  • Customer Relationship Management
  • Product Knowledge
  • Inventory Control
  • Customer Account
  • Stocking shelves

Reading doing puzzles

I enjoy quite time to read and doing puzzles throughout the day.

Timeline

Overnight Stock Associate - Walmart
10.2022 - 03.2023
Customer Service Associate - Friendly's Cleaning Service
01.2013 - Current
Carlisle Area High School - High School Diploma,
Yolanda Caradine