Yolanda Chisango
Frisco,TX
Summary
Dedicated medical administrator with over 10 years experience of diverse healthcare experience with extensive experience at Sunrise of Frisco, skilled in delivering patient-centered care and collaborating effectively with healthcare teams. Proficient in EMR documentation and vital sign monitoring, I excel in fostering resident engagement and ensuring compliance with HIPAA regulations, enhancing overall care quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Sunrise of Frisco
09.2025 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff efficiently.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support to residents, fostering a compassionate environment.
- Collaborated with team members to implement personalized care plans effectively.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Medication Aide
Palm2Palm Senior Care Living
01.2024 - Current
- Administered medications to residents in compliance with safety regulations and care plans.
- Monitored resident health and reported changes to nursing staff for timely interventions.
- Assisted in training new medication aides on proper administration techniques and protocols.
- Maintained accurate medication records and documentation to ensure compliance with legal requirements.
- Collaborated with healthcare team to develop individualized care plans tailored to resident needs.
- Documented medication administration into Electronic Medical Records to avoid duplication of medication documentation
- Maintained a safe a clean environment by adhering to infection control protocols during medication administration
Certified Nursing Assistant
Palm 2Palm Senior Care Living
08.2022 - 01.2024
- Educated residents on proper hygiene practices, promoting health awareness.
- Responded promptly to resident needs, enhancing overall satisfaction with care services.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Medical Biller and Coder
Estelle Bouwer Medical Accounts Administrators
01.2016 - 07.2022
- Processed and coded medical claims for accurate billing and timely reimbursement.
- Reviewed patient records to ensure coding compliance with industry standards.
- Collaborated with healthcare providers to resolve billing discrepancies effectively.
- Trained junior staff on coding guidelines and billing software usage.
- Managed full cycle medical billing for a high volume specialist practice maintaining a 2.5% clean claims rate
Administrative Clerk
Estelle Bouwer Medical Accounts Administrators
01.2014 - 12.2015
- Managed scheduling and appointment coordination for medical billing inquiries.
- Processed patient accounts efficiently, ensuring accuracy in financial records.
- Implemented electronic filing systems to enhance document retrieval speed.
- Trained junior clerks on administrative procedures and software applications.
- Collaborated with healthcare professionals to resolve account discrepancies promptly.
- Developed standardized templates for correspondence, improving communication consistency.
- Conducted regular audits of financial records to maintain compliance with regulations.
- Streamlined office workflows, resulting in improved operational efficiency across departments.
Education
Associate of Science - Nursing
05-2027
Skills
- Experience delivering culturallyt and linguistically sensitive services
- Effective in collaborating with care Managers, medical providers and office staff
- Collecting vital signs
- Bathing assistance
- Complex Problem-solving
- Excellent verbal and written communication abilities
- committed to patient-centered carew and support
- Experience handling financial screening forms ans advance directive choices
- EMR/EHR
- HIPAA compliance
- Strong interpersonal skills for maintaining client engagement
Certification
- CNA - Certified Nurse Assistant
- Registered Behavior Therepist
- BSLcertification
Timeline
Certified Nursing Assistant - Sunrise of Frisco
09.2025 - Current
Medication Aide - Palm2Palm Senior Care Living
01.2024 - Current
Certified Nursing Assistant - Palm 2Palm Senior Care Living
08.2022 - 01.2024
Medical Biller and Coder - Estelle Bouwer Medical Accounts Administrators
01.2016 - 07.2022
Administrative Clerk - Estelle Bouwer Medical Accounts Administrators
01.2014 - 12.2015
The University of Texas At Arlington - Associate of Science, Nursing