Yolanda Clay
Moorhead,MS
Summary
Dynamic professional with a proven track record with excellent customer service, excelling in patient confidentiality and claims processing. Leveraged critical thinking and Microsoft Excel mastery to enhance operational efficiency and customer satisfaction. Achieved significant improvements in workflow, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
General Manager
Elite Eats
Indianola, MS
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Intake Representative
MediTech Health Services
Remote
12.2022 - 01.2024
- Reviewed patient records for accuracy and completeness.
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
Rural Mail Carrier Associate
United States Post Office
Indianola, MS
07.2018 - 08.2022
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
Claims Examiner
Northwell Health System
Remote
09.2019 - 06.2021
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Accounts Clerk
Milwaukee Tool
Greenwood, MS
06.2016 - 05.2018
- Set up and updated Excel spreadsheets to track financial data.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Assisted in the preparation of monthly financial statements to provide insight into company performance.
Customer Service Representative- Temp
AppleOne
Remote
11.2016 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Shipper Clerk
Supervalu Warehouse
Indianola, MS
10.2009 - 06.2014
- Coordinated with cross-functional teams to implement cost-effective shipping solutions for various projects.
- Collaborated with sales teams to provide accurate shipping quotes during the proposal stage, supporting successful deal closures.
- Conducted regular audits of warehouse operations to identify areas for improvement and ensure adherence to safety regulations.
- Optimized shipping processes by implementing efficient packing and loading techniques.
- Played an instrumental role in maintaining a high level of shipping accuracy, leading to minimal discrepancies in product deliveries and increased customer satisfaction.
Billing Clerk
Greenwood Medical Billing
Greenwood, MS
03.2007 - 09.2008
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
Education
Associates - Billing And Coding
Mississippi Delta Community College
Moorhead, MS05.2007
Diploma -
Gentry High School
Indianola, MS05.2005
Skills
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Claims Processing
- Data Verification
- Microsoft Office Suite
- Computer Skills
- Claims Evaluation
- Decision-Making
- Customer service and support
- Problem-solving abilities
- Active Listening
Timeline
Intake Representative
MediTech Health Services
12.2022 - 01.2024
General Manager
Elite Eats
08.2022 - Current
Claims Examiner
Northwell Health System
09.2019 - 06.2021
Rural Mail Carrier Associate
United States Post Office
07.2018 - 08.2022
Customer Service Representative- Temp
AppleOne
11.2016 - 04.2017
Accounts Clerk
Milwaukee Tool
06.2016 - 05.2018
Senior Shipper Clerk
Supervalu Warehouse
10.2009 - 06.2014
Billing Clerk
Greenwood Medical Billing
03.2007 - 09.2008
Associates - Billing And Coding
Mississippi Delta Community College
Diploma -
Gentry High School