Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Yolanda Cranford

Smyrna,GA

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Rideshare Driver

Uber & Lyft
Atlanta, Georgia
06.2016 - 04.2024
  • Maintained a professional attitude and demeanor when interacting with customers
  • Successfully navigated unfamiliar roads to deliver packages on time
  • Maintained a clean and organized vehicle to ensure safety and reduce delivery times
  • Provided helpful customer service by answering questions and offering additional services
  • Utilized GPS navigation to identify the most efficient routes for deliveries, reducing delivery time by X%
  • Followed company policies and regulations in the handling of goods, documentation and customer interaction
  • Provided excellent customer service by anticipating customer needs and responding quickly
  • Read and interpreted maps and directions to find the most efficient route
  • Communicated with customers in a professional and courteous manner.

Caretaker

Cranford Enterprises
Decatur, Ga
01.2015 - 06.2015
  • Assisted with daily living activities, such as meal preparation, bathing, and grooming
  • Reported changes in patient condition to nursing staff in a timely manner
  • Developed and implemented a comprehensive care plan for a patient, resulting in improved overall health and wellbeing
  • Administered medications accurately, according to instructions and in a timely manner
  • Provided direct patient care, including dressing changes and medical administration
  • Interacted with patients in a compassionate, understanding, and respectful manner
  • Maintained patient safety through proper positioning and use of safety equipment.

Education

No Degree -

Brown College of Court Reporting & Medical Transcription
06.1997

Decatur Liberal Arts -

Dekalb Community College
05.1991

Diploma -

Benjamin Banneker High School
06.1989

Skills

  • Creativity
  • Adaptability
  • Communication
  • Leadership Skills
  • Fast Learner
  • Computer Skills
  • Communication Skills

Personal Information

Title: Customer Care Agent

Timeline

Rideshare Driver

Uber & Lyft
06.2016 - 04.2024

Caretaker

Cranford Enterprises
01.2015 - 06.2015

No Degree -

Brown College of Court Reporting & Medical Transcription

Decatur Liberal Arts -

Dekalb Community College

Diploma -

Benjamin Banneker High School
Yolanda Cranford