Yolanda Cruz
Sparks,NV
Summary
Self-motivated and goal driven professional seeking position in a challenging environment. Multiple years of experience in a multitude of environments, with demonstrated success providing customer service and administrative support.
Overview
8
8
years of professional experience
Work History
Patient Account Representative
Reno Behavioral Healthcare Hospital
Reno, NV
02.2023 - Current
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Office Manager
Alliance Family Services
07.2022 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Payroll
- Ordering
- Scheduling
Member Representative
Prominence Health Plan
Reno, NV
02.2022 - 07.2022
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Handled high call volumes calmly and professionally, ensuring prompt assistance for each member inquiry.
- Navigated complex issues skillfully while adhering to company guidelines and regulations consistently.
- Resolved member disputes efficiently, demonstrating empathy and ensuring a positive resolution for all parties involved.
- Promoted a welcoming environment for both existing and prospective members through consistent professionalism and friendly demeanor.
- Boosted member retention rates by conducting regular follow-ups and maintaining strong relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Secretary
Wooster High School
Reno, NV
01.2021 - 01.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Clerical Aide
Kate Smith Elementary
Sparks, NV
01.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported office staff with daily tasks, ensuring the smooth running of the workplace.
- Provided exceptional customer service by addressing inquiries promptly and professionally using both email and telephone communication channels.
Kinder Aide
Kate Smith Elementary
01.2017 - 01.2019
Supervisor
Reno-Tahoe International Airport
01.2016 - 01.2017
Test Administrator
Ceres Unified District
01.2016 - 01.2016
Education
High School Diploma -
Sparks High School
Sparks, NV01.2014
Skills
- Bilingual English and Spanish
- Strong professional communication skills, both written and verbal
- Organizational skills for managing and completing multiple high priority assignments, tracking projects and meeting deadlines
- Administrative skills including multi-line phone systems, billing, account management, cash handling, payroll, scheduling and workflow coordination
- Handling sensitive and confidential information
- Customer support, service and interaction with understanding requirements and providing resolutions to problems
Timeline
Patient Account Representative
Reno Behavioral Healthcare Hospital
02.2023 - Current
Office Manager
Alliance Family Services
07.2022 - 02.2023
Member Representative
Prominence Health Plan
02.2022 - 07.2022
Secretary
Wooster High School
01.2021 - 01.2022
Clerical Aide
Kate Smith Elementary
01.2019 - 01.2021
Kinder Aide
Kate Smith Elementary
01.2017 - 01.2019
Supervisor
Reno-Tahoe International Airport
01.2016 - 01.2017
Test Administrator
Ceres Unified District
01.2016 - 01.2016
High School Diploma -
Sparks High School