Yolanda De La Torre
Temple City,CA
Summary
Proficient and caring Spanish speaking nursing team member offering over 17 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LVN -New Patient Referral Services
City Of Hope National Medical Center
10.2017 - Current
- Conducts new patient assessments utilizing the following parameters: clinical history, current performance status, financial and insurance profile, social concerns,
- Triages telephone calls, appropriate and expeditiously. Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner.
- Ensures new patient physician appointment are scheduled at point of service, ensures proper and timely documentation in the patient's EMR.
- Enhances professional growth and development through participation in education programs, reviewing current literature. Maintains awareness of ongoing performance improvement studies within the unit.
- Maintains departmental records and files for efficient operations. Assist with identification of trends and issues as it related to marketing, public announcements, and factors affecting Patient Access.
- Attends and actively participates in meeting as required. Performs other related duties as assigned or requested
Case Manager
Hispanic Physicians
08.2016 - 04.2017
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improve access to resources to improve utilization of outpatient services. Facilitates care plan meeting by involving IDT.
LVN Charge Nurse
Comprehensive Community Health Centers
01.2016 - 07.2016
- Improved patient care by implementing an efficient patient monitoring system and coordinating with interdisciplinary teams.
- Enhanced team communication by conducting regular staff meetings, addressing concerns, and promoting open dialogue.
- Increased patient satisfaction scores by actively listening to patients'' needs, providing compassionate care, and addressing concerns promptly.
- Ensured compliance with regulatory standards through continuous quality improvement initiatives and documentation audits.
- Maximized staff productivity by organizing schedules according to skill mix, workload distribution, and staffing levels requirements.
City of Pasadena Public Health Dept. LVN
City Of Pasadea
11.2007 - 12.2015
- CPSP provider to improve the health of low-income pregnant women and to give their babies a healthy start in life , by implementing CPSP protocols into practice. Deliver high-quality and compassionate treatment to indigent and low-income patients.
- Administer vaccines for Child/Adult Vaccine Clinics and record vaccines in the IZIZ/CAIR .
- Observe, record, and report signs and symptoms and conditions of patient to physician and keep trackof all different medications a patient is on to avoid drug interactions.
- Implement Health Education Classes and other support services for patients.
- Follow standard infections control protocols/procedures.
- Train new employees and develop ideas on how to expedite patient wait time without jeopardizing quality of care
Education
Associate of Science - Nursing
Pasadena City College
Pasadena, CA02.2007
Associate of Arts - General Studies
Pasadena City College
Pasadena, CA06.2006
Skills
- Clinical Documentation
- Case Management
- EMR / EHR
- Compassionate Care
- Behavioral health support
- Wound Care
- Health Education
- Patient Intake
- Staff Supervision
Certification
- Licensed Vocational Nurse
- BLS/CPR/AED
Timeline
LVN -New Patient Referral Services
City Of Hope National Medical Center
10.2017 - Current
Case Manager
Hispanic Physicians
08.2016 - 04.2017
LVN Charge Nurse
Comprehensive Community Health Centers
01.2016 - 07.2016
City of Pasadena Public Health Dept. LVN
City Of Pasadea
11.2007 - 12.2015
Associate of Science - Nursing
Pasadena City College
Associate of Arts - General Studies
Pasadena City College
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