Yolanda Diaz
Spring Hill,FL
Summary
Dynamic and empathetic professional with a proven track record of enhancing patient and customer satisfaction at Aspire and Viasa. Skilled in vital signs monitoring and delivering compassionate care, I excel in fast-paced environments, ensuring safety and promoting independence. Achieved a significant increase in positive feedback through exceptional service and teamwork. Accomplished Flight Attendant offering over [Number] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
46
46
years of professional experience
Work History
CNA
Aspire
09.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Assistant Teacher
All Kids Academy
05.2019 - 08.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Assistant Manager
Dominos Pizza Inc.
03.2005 - 08.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Flight Attendant
Viasa
01.1979 - 07.1994
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
No Degree - Patient Care Technician
Ultimate Medical Academy
Tampa, FL04.2010
No Degree - Medical Billing And Coding
Erwin Technical Center
Tampa, FL06.2008
High School Diploma -
Pedro Emilio Coll
Caracas, Venezuela07.1977
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
Languages
Italian
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
CNA
Aspire
09.2022 - Current
Assistant Teacher
All Kids Academy
05.2019 - 08.2020
Assistant Manager
Dominos Pizza Inc.
03.2005 - 08.2007
Flight Attendant
Viasa
01.1979 - 07.1994
No Degree - Patient Care Technician
Ultimate Medical Academy
No Degree - Medical Billing And Coding
Erwin Technical Center
High School Diploma -
Pedro Emilio Coll
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